Relationship Officer

Job Title: Relationship Officers

Experience: 2 years

Location: Remote

Notice Period: Immediate to 15 Days.

• To achieve monthly targets assigned individually and for the team.
• To ensure that all telesales activities are directed to meeting sales targets.
• To develop and implement telesales strategies and objectives as well as set challenging sales

target and ensure that these target are achieved.

• To achieve service standards and monitor, evaluate and measure performances to achieve top

productivity and efficiency from systems as well as the product campaigns.

• To drive cross sell effort.

4 Key Result Areas

• Analysis of leads received Select.
• Conversion of leads into Sale
• Updating all the systems as per the call with the customer.
• Processing of the request or offer given to the customer.
• Constant follow up with the concerned department if the process is delayed or not fulfilled as

per the customers request.

• Handling of all customer issues and resolve the same at the earliest and highlight them to the

TL.

• Maintaining all records of the approval, requests and reports handled.
• Compilation of daily and monthly reports and MIS for the team.

5 Operating Environment, Framework and Boundaries, Working Relationships

• Operate in a call center environment.
• Interaction with Team Leader, Product Manager and Inbound / Outbound Management for

action and follow up.

6 Problem Solving

• Recommendations to management for process improvement through root cause analysis of

problems and recommendations for product / process / procedural changes.

• Real-time crisis management, ownership and problem resolution.
• Resolve working issues within the team as well as between telesales and other units.
• Resolve customer related issues.

7 Decision Making Authority & Responsibility

• Conducting appraisal performance / MBO reviews for self.
• Position quota decision in lead generation and adjustments to accommodate changes in

process.

• Required to make decision on any matter relating to improving leads and customer

satisfaction.

8 Knowledge, Skills and Experience

• University Graduate.
• Excellent people management skills.
• 1-2 years experience in similar work environment.
• Preferably has a practical marketing background.
• Has strong Sales and customer focus and ability to think creatively and work under pressure.
• Excellent presentation skills.
• Good team player with result driven attitude.
• Business sensitive.
• Has analytical and computer skills.
• Adaptable and versatile.

sandhya.n@acesoftlabs.com