Relationship Manager

Sant Ram's

What We Offer:

• Competitive salary plus performance-based incentives.
• A luxurious work environment with access to stunning jewelry collections.
• Opportunities to work with a prestigious clientele.
• Professional growth and advancement opportunities within the company.
• Access to exclusive industry events.

Position Overview:

As a Relationship Manager at Sant Ram's, you will be the key point of contact for our clients, ensuring they receive personalized attention and top-tier service. The ideal candidate will be customer-focused, proactive, and able to maintain and expand relationships with high-end clientele. Your role will involve understanding clients' needs, offering tailored solutions, and representing the brand’s values through every interaction.

Responsibilities:

• Manage and build strong, lasting relationships with new and existing clients.
• Act as the primary contact for high-net-worth individuals, ensuring excellent service at every touchpoint.
• Provide personalized consultations to help clients choose jewelry pieces that meet their preferences and occasions.
• Understand and convey product knowledge, including the history, craftsmanship, and materials of our fine jewelry.
• Collaborate with the sales and design teams to offer custom jewelry solutions to clients.
• Handle and resolve client inquiries, concerns, or feedback in a timely and professional manner.
• Maintain detailed client records to track preferences, special dates, and purchase history.
• Host private viewings and exclusive events for VIP clients.
• Stay informed of market trends and client preferences to anticipate needs and offer relevant recommendations.
• Assist in achieving sales targets by fostering client loyalty and retention.

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience as a Relationship Manager or in a client-facing role within luxury retail, hospitality, or similar industries.
• Excellent communication and interpersonal skills with a client-first attitude.
• A keen understanding of fine jewelry or luxury goods is preferred.
• Ability to manage multiple clients and provide a high level of attention to detail.
• Strong organizational skills and ability to maintain client records.
• Discretion and professionalism when handling high-net-worth clients.
• Proficiency in CRM software is a plus.