Relationship Manager / Relationship Officer

Company Description

Aavas Financiers Ltd. is a prominent retail housing finance company in India, committed to facilitating homeownership for underserved and unserved communities. Since its establishment in 2011, Aavas has served over 2,50,000 customers through a network of 400+ branches across 14 states, with an assets under management (AUM) exceeding ₹21,000 crore. Focused on providing affordable, accessible, and transparent housing finance, the company specializes in reaching rural and semi-urban areas, assisting self-employed and low-to-middle-income households often lacking formal income proof. Aavas is driven by the mission of fostering financial inclusion, building stronger communities, and turning aspirations into realities with the motto, "Sapne Aapke, Saath Hamaara."

Role Description

This is a full-time, on-site position for a Relationship Manager / Relationship Officer based in Faridabad. The candidate will be responsible for building and maintaining strong relationships with customers, understanding their housing finance needs, and providing suitable solutions. Responsibilities include identifying new business opportunities, ensuring customer satisfaction, handling queries, processing loan applications, and achieving sales targets. Additionally, the role involves collaborating with internal teams to ensure seamless service delivery and maintaining accurate records of client interactions.

Qualifications

• Strong interpersonal and communication skills with the ability to build and maintain relationships
• Customer service and problem-solving skills to address client inquiries and provide appropriate solutions
• Experience in sales, business development, and meeting performance targets
• Knowledge of loan processing and financial products, particularly in the housing finance sector
• Attention to detail and organizational skills to manage documentation and maintain client records
• Proactive approach to understanding market trends and identifying business opportunities
• Bachelor’s degree in Finance, Business, or a related field is preferred
• Prior experience in the financial or housing finance sector is an added advantage