Relationship Manager

About Us:

NoBroker.com is the world's top C2C online real estate platform, with a customer base of 8.5 million and an impressive 10x growth in the last year. Backed by $151 million in funding from renowned investors like General Atlantic, Tiger Global, and SAIF Partners, the company is headquartered in Bangalore and employs over 4,000 people.

Responsibilities of the Candidate:

Act as relationship manager for the Paid customers of NoBroker.

Build sustainable relationships and trust with customer accounts through open and interactive

communication.

Identify and assess customers' needs to eectively upsell or cross-sell relevant products or services.

Service customer in finding the right tenant / house as per the requirement of the customer.

Dial outbound and attend inbound calls of customers and leads

Use internal tools and methods to provide the best possible service to the customer.

Negotiate with leads on behalf of customers.

Keep customers up-to-date on the progress of his account.

Follow communication procedures, guidelines and policies. Go extra mile to provide excellent customer service

Requirements:

Education- Any Undergraduate (BBA, B.Tech, BA) etc.

Excellent verbal and written communication.

Good Interpersonal skills, numerical and analytical ability.

Decision-making skills.

Language required: English & Hindi or English, Hindi & 1 South Regional Language (Kan, Tel, Tam)

Proficient in MS Office (Excel, Word).

Should be flexible for the day shift- (9 hours of login between 8 AM - 10 PM).

Comfortable with working 6 days a week and the week off will be on weekdays.

Employee Value Proposition :

Health insurance coverage of Rs 1 lakh per year, with the premium fully covered by the company.

Incentives and monthly recognition for top performers

Performance-based promotions every year