Relationship Manager - Legal

Job Summary:

Key Responsibilities:

• Act as the first point of contact for all legal-related customer escalations.
  
• Manage complex legal escalations requiring sustained engagement and relationship building with Zoomcar hosts.
  
• Coordinate with internal legal teams and external legal counsels to ensure timely and accurate handling of disputes, notices, and other legal matters.
  
• Track, manage, and resolve legal claims, vehicle damages, fraud cases, and ownership conflicts in line with company SOPs.
  
• Maintain accurate documentation of all legal cases, notices, responses, and communications.
  
• Work closely with city/ops teams, risk and compliance teams, and customer support to ensure swift resolution of legal issues.
  
• Assist in preparing case summaries, reports, and updates for ongoing legal matters.
  
• Support in drafting or reviewing agreements, notices, and policy documents when needed.
  
• Educate internal stakeholders on legal protocols and customer rights to reduce recurring legal escalations.
  
• Provide timely updates to customers regarding the status and outcome of legal concerns.
  
• Willingness to work in both inbound and outbound operational setups based on business needs.
  

Required Skills & Qualifications:

• 24 years of experience in legal operations, legal relationship management, or a similar role.
  
• Strong understanding of consumer law, contract law, and dispute resolution.
  
• Excellent verbal and written communication skills.
  
• Strong interpersonal and negotiation skills.
  
• Ability to work under pressure and manage multiple legal matters simultaneously.
  
• Familiarity with legal documentation and ticketing tools is a plus.
  

Preferred Attributes:

• Experience in the automotive, insurance, fintech, or mobility sector.
  
• Strong analytical and problem-solving capabilities.
  
• Customer-centric approach with an ability to manage sensitive conversations professionally.