Banking Operation Analyst NTT DATA North America

1.0 - 5.0 years

0 Lacs

haryana

On-site

As a Joint Recovery Processing / Chargeback Analyst at Presidents Choice Financial, you will be responsible for providing exceptional customer service by responding to various inquiries related to chargeback cases, fraud cases, and online disputes. You will analyze and process Fraud/Dispute cases, manage the chargeback lifecycle, investigate potential fraud cases, and process retrieval requests. Additionally, you will be involved in handling merchant challenges, fraud trend analysis, and ensuring compliance with Association Rules and Regulations. Your role will also require you to maintain a thorough understanding of all relevant regulations, communicate effectively with cardholders, cooperate with law enforcement agencies, and report on fraud trends. You must adhere to departmental escalation procedures, Quality Standard Guidelines, and PCI compliance standards. Moreover, you will mentor new employees, participate in team meetings, and follow the NTT DATA Code of Conduct and Credit Card Standards. To succeed in this role, you should possess analytical and problem-solving skills, be proficient in Microsoft Suite Applications, and have excellent communication skills. Personal qualities such as adaptability, flexibility, and reliability are essential. A willingness to pursue continuous learning, work within time constraints, and collaborate effectively with others is also required. Previous experience in credit card and/or financial services, customer service, and recoveries/chargeback within the financial sector will be advantageous. Knowledge of Association rules and regulations, TS2/TCS, and strong keyboarding skills are considered assets.,

Posted 17 hours ago

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Relationship Manager - Legal Zoomcar

2.0 - 4.0 years

4 - 9 Lacs

Bengaluru

Work from Office

Job Summary: The Legal Relationship Manager serves as a key liaison between the company and its customers, partners, and internal stakeholders for all legal-related concerns. This role ensures efficient handling of legal escalations, coordination with legal teams, timely resolution of disputes, and adherence to company policies and regulatory requirements. The ideal candidate will combine strong legal understanding with excellent relationship management and communication skills. You will also be required to handle complex legal escalations that may take time to resolve, while maintaining strong relationships with Zoomcar hosts and serving as their single point of contact (POC) for all legal queries and concerns. The role demands flexibility to work in both inbound and outbound setups as per business requirements. Key Responsibilities: Act as the first point of contact for all legal-related customer escalations. Manage complex legal escalations requiring sustained engagement and relationship building with Zoomcar hosts. Coordinate with internal legal teams and external legal counsels to ensure timely and accurate handling of disputes, notices, and other legal matters. Track, manage, and resolve legal claims, vehicle damages, fraud cases, and ownership conflicts in line with company SOPs. Maintain accurate documentation of all legal cases, notices, responses, and communications. Work closely with city/ops teams, risk and compliance teams, and customer support to ensure swift resolution of legal issues. Assist in preparing case summaries, reports, and updates for ongoing legal matters. Support in drafting or reviewing agreements, notices, and policy documents when needed. Educate internal stakeholders on legal protocols and customer rights to reduce recurring legal escalations. Provide timely updates to customers regarding the status and outcome of legal concerns. Willingness to work in both inbound and outbound operational setups based on business needs. Required Skills & Qualifications: 24 years of experience in legal operations, legal relationship management, or a similar role. Strong understanding of consumer law, contract law, and dispute resolution. Excellent verbal and written communication skills. Strong interpersonal and negotiation skills. Ability to work under pressure and manage multiple legal matters simultaneously. Familiarity with legal documentation and ticketing tools is a plus. Preferred Attributes: Experience in the automotive, insurance, fintech, or mobility sector. Strong analytical and problem-solving capabilities. Customer-centric approach with an ability to manage sensitive conversations professionally.

Posted 2 weeks ago

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Hiring For Fraud Detection Analyst!!!! Lattice Manpower Solutions

2 - 6 years

4 - 6 Lacs

Gurugram

Work from Office

We are seeking a detail-oriented Fraud Detection Analyst to identify and prevent fraudulent activities across our organization. The ideal candidate will analyze transaction data, investigate suspicious activities, and collaborate with risk management teams to mitigate fraud risks. Key Responsibilities: Monitor transactions and customer behavior for signs of fraudulent activity. Analyze data to detect patterns, trends, and anomalies that indicate fraud. Investigate and resolve fraud alerts, escalating cases as necessary. Develop and enhance fraud detection models and rules. Work closely with internal teams, such as compliance, risk, and law enforcement, to manage fraud cases. Maintain fraud databases, reports, and documentation. Recommend process improvements to minimize fraud risk. Stay updated on the latest fraud tactics, industry trends, and regulatory requirements. Requirements: Bachelor's degree in Finance 2years of experience in fraud detection, risk analysis, or a similar role. Strong analytical and problem-solving skills. Experience with fraud detection tools. Excellent communication and reporting skills. Ability to work under pressure and handle sensitive information confidentially.

Posted 2 months ago

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