2.0 - 4.0 years

4 - 9 Lacs

Bengaluru

Work from Office

Job Summary: The Legal Relationship Manager serves as a key liaison between the company and its customers, partners, and internal stakeholders for all legal-related concerns. This role ensures efficient handling of legal escalations, coordination with legal teams, timely resolution of disputes, and adherence to company policies and regulatory requirements. The ideal candidate will combine strong legal understanding with excellent relationship management and communication skills. You will also be required to handle complex legal escalations that may take time to resolve, while maintaining strong relationships with Zoomcar hosts and serving as their single point of contact (POC) for all legal queries and concerns. The role demands flexibility to work in both inbound and outbound setups as per business requirements. Key Responsibilities: Act as the first point of contact for all legal-related customer escalations. Manage complex legal escalations requiring sustained engagement and relationship building with Zoomcar hosts. Coordinate with internal legal teams and external legal counsels to ensure timely and accurate handling of disputes, notices, and other legal matters. Track, manage, and resolve legal claims, vehicle damages, fraud cases, and ownership conflicts in line with company SOPs. Maintain accurate documentation of all legal cases, notices, responses, and communications. Work closely with city/ops teams, risk and compliance teams, and customer support to ensure swift resolution of legal issues. Assist in preparing case summaries, reports, and updates for ongoing legal matters. Support in drafting or reviewing agreements, notices, and policy documents when needed. Educate internal stakeholders on legal protocols and customer rights to reduce recurring legal escalations. Provide timely updates to customers regarding the status and outcome of legal concerns. Willingness to work in both inbound and outbound operational setups based on business needs. Required Skills & Qualifications: 24 years of experience in legal operations, legal relationship management, or a similar role. Strong understanding of consumer law, contract law, and dispute resolution. Excellent verbal and written communication skills. Strong interpersonal and negotiation skills. Ability to work under pressure and manage multiple legal matters simultaneously. Familiarity with legal documentation and ticketing tools is a plus. Preferred Attributes: Experience in the automotive, insurance, fintech, or mobility sector. Strong analytical and problem-solving capabilities. Customer-centric approach with an ability to manage sensitive conversations professionally.

Posted 1 week ago

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