Relationship Manager ( Female)

Job Description

Position Title: Relationship Manager (Female Only)

Company: Duxbed Innovations Pvt Ltd

Reports To Sales Manager - Head of Customer Relations Department: Sales & Customer Relations Location: Melattur, Kerala

We’re Hiring! – Female Relationship Manager

Duxbed Innovations Pvt Ltd is looking for a passionate Relationship Manager to build and nurture strong client partnerships. If you have 2+ years of experience in sales/relationship management (preferably in furniture or home goods), excellent communication skills, and a customer-first mindset, we want you on our team!

Skills: Client relationship, sales, communication, problem-solving, CRM proficiency

Join us in delivering innovative solutions and exceptional customer experiences!

Client Relationship Management

• Act as the primary point of contact for assigned clients and partners.
• Build and maintain long-term, trust-based relationships.
• Conduct regular client meetings, reviews, and follow-ups to strengthen partnerships.

Understanding & Promoting Duxbed Products

• Gain in-depth knowledge of Duxbed’s product range, features, and benefits.
• Present and promote products effectively to clients.
• Stay updated on new launches and ensure clients are aware of latest offerings.

Providing Tailored Solutions

• Identify client needs and propose customized solutions.
• Work closely with Sales, Marketing, and Product teams to deliver value-added services.
• Resolve client issues promptly to ensure satisfaction.

Business Growth & Opportunity Identification

• Identify upselling and cross-selling opportunities.
• Explore new business avenues through referrals and recommendations.
• Monitor market trends and competitor activity to spot opportunities.

Customer Experience Advocacy

• Ensure seamless end-to-end customer experience.
• Actively collect client feedback and share insights with internal teams.
• Anticipate potential issues and resolve them before escalation.

Reporting & Documentation

• Maintain accurate client records, agreements, and interactions in the CRM system.
• Prepare regular reports on account status, performance, and risks.

Collaboration & Teamwork

• Work with sales teams to achieve overall revenue goals.
• Share best practices and insights with fellow managers.
• Contribute actively in team meetings and strategy discussions.

Qualifications and Skills:

• +12 Pass
• Proven experience (2 Years) in relationship management, sales experience furniture, home goods, etc.)]
• Excellent communication, interpersonal, and presentation skills.
• Strong negotiation and problem-solving abilities.
• Customer-centric approach with a passion for building lasting relationships.
• Ability to understand and articulate product value propositions.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong organizational and time management skills.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Melattur, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• CRM: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person