Relationship Manager Commercial Banking Group (CBG)

Job Title: Relationship Manager Commercial Banking Group (CBG)

Locations:

About Commercial Banking Group (CBG)

10 Cr to 250 Cr

About the Role

Relationship Manager

Key Responsibilities

Sales & Business Acquisition

• Acquire

  newtobank SME customers

  and source business through branch and channel partners. [About Comm...nking - RM | PDF]
• Identify and develop new business opportunities in the assigned territory.
• Launch and promote new products within the market.

Relationship & Portfolio Management

• Maintain detailed customer profiles, including risk assessments, revenue potential, and banking needs.
• Deepen existing relationships through crossselling products like

  Trade & Forex, CMS, SME Loans

  , and other commercial banking offerings.
• Manage full customer lifecycle, including renewals, deferrals, interest servicing, and portfolio health (DPDs).

Process & Compliance

• Manage endtoend loan processingfrom login to disbursement.
• Coordinate with Credit, Operations, and internal departments to ensure smooth processing.
• Ensure 100% adherence to KYC, regulatory, and compliance guidelines.
• Prevent and minimize submission of risky or fraudulent proposals.

Stakeholder Collaboration

• Strengthen relationships with bank branches and support ARMs to drive product penetration.
• Acquire and manage channel partners (connectors) to increase sourcing.
• Log all interactions and sales activities on CRM platforms.

Digital Adoption

• Effectively use Axis Banks digital platforms such as

  Project Neo, STP Journeys, Business App, Siddhi

  , etc., for faster and enhanced customer experience.

Qualifications

• Graduate or Postgraduate from a recognized institution.
• Minimum

  2+ years

  of sales experience (preferably in Business/SME/Corporate Banking).

Role Proficiencies

• Strong sales orientation and proven track record of meeting targets.
• Deep understanding of banking products, market trends, credit basics, and customer profiling.
• Ability to manage complex client requirements and diverse stakeholders.
• Strong risk and compliance mindset.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle dynamic priorities.