7 Ecrm Jobs

Role Overview: The Global Data Scientist/Analyst will be responsible for developing and implementing advanced data models, performing complex data analysis, unlocking the value of digital and non-digital consumer data, and providing actionable insights to enhance our channel/shopper insights capabilities and support the evolution of the consumer omnichannel experience. This includes building predictive models and analyses on consumer segmentation, shopping behavior, loyalty & subscription programs and ECRM & digital campaigns. The role requires a solid background in data science, including large datasets, excellent analytical skills, and the ability to translate analyses into actions to help guide business decisions. Key Responsibilities: Analyse large 1st and 3rd party datasets to extract valuable insights into consumer segmentation, shopping behaviour, loyalty & subscription programs, ECRM & digital campaigns, and journeys across different channels. Use advanced analytical techniques to identify patterns and correlations within digital and non-digital consumer data to inform business strategies and improve consumer experience. Develop and implement predictive automated models and statistical analyses to support personalised and segmented shopper and communication strategies. Manage multiple analyses/data science projects simultaneously, ensuring timely delivery and alignment with project goals. Communicate complex analytical concepts and results to non-technical and business stakeholders in a clear and concise manner Clean and validate data to ensure uniformity and accuracy and identify opportunities to improve data quality, analytical processes, and overall efficiency. Qualifications: 4 years of experience in data science, of which at least 1+ doing digital analytics for FMCG. Proven experience with data analysis, statistical analysis, machine learning, and predictive modelling, working with large consumer datasets. Experience in creating and refining data models that predict consumer behavior and trends. Proficiency in programming languages such as Python, R, and SQL for data manipulation. Strong analytical and critical thinking skills. Attention to detail and a commitment to data accuracy and quality. Proactive and self-motivated, with a passion for data-driven decision-making and continuous improvement. Experience with Digital/e-commerce datasets and analytics tools, such as ECRM and Google Analytics, is desirable. Preferable experience in the consumer goods or retail industries, with similar analytics projects. Ability to communicate complex analytical concepts and results to non-technical and business stakeholders

Job Description Sourcing Trade , Forex customers & thereby generating fee based income. Handling Trade based queries from the branch increase forex revenue by smoothening transaction process by proactive liaison with Forex service cell, SPOCS & credit department. Identifying new segments & set up new trade verticals for prospective business opportunities at different locations / regions new to the bank. Recommend & introduce new services e.g. Cash Management Services,treasury etc.with an objective to engage customer & generate fee income, Managing customer relationship & addressing both service & sales queries for customers with an objective to engage & retain customers. Meeting existing customers to generate business opportunities thereby generating revenue for the bank.

Job Description Overall Job Description Sourcing Trade, Forex customers & thereby generating fee based income. Handling Trade based queries from the Branch & increase forex revenue by smoothening transactions process by proactive liaison with Forex service cell, SPOCS & Credit departments. Identifying new segments & set up new trade verticals for prospective business opportunities at different locations/regions new to the bank. Recommend & introduce new services e.g. Cash management services, treasury etc. with an objective to engage customers & generate fee income. Managing customer relationships & addressing both service & sales queries for customers with an objective to engage & retain customers. Meeting existing customers to generate business opportunities thereby generating revenue for the Bank.

Job description Role & responsibilities - Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets. - Ensures high levels of customer service orientation and application of bank policy . - Cross sells existing bank products to customers. - Informs customers of new products or product enhancements to further expand the banking relationship. - Plans and conducts special sales initiatives and events for prospective and existing clients . - Coordinates with other group companies to provide seamless access to other products . - Maintains complete relationship record for assigned customer accounts. - Tracks customer complaints/queries and turnaround times for customer satisfaction

Role & responsibilities Client Identification & Sourcing: Ability to identify prospects in your location, evaluate the creditworthiness and create a relationship with customer Strong relationship with partners/ Cas/ DSAs in your location who shall enable consistent deal pipeline. Understand clients' financial goals, challenges, and opportunities. Client Relationship Management: Maintain and nurture strong relationships with corporate clients in the Emerging Corporate segment. Identify new business opportunities and revenue streams within the corporate finance sector. Expand the client base and promote financial products and services including cross sell of products. Deal Structuring: Collaborate with clients to structure financial deals tailored to their specific needs. Prepare and present proposals to clients and present the same internally to all stakeholders. Credit Solutions: Offer credit solutions, including working capital facilities, overdrafts, term loans, and other financial products and also innovate unique solutions for customers. Assess creditworthiness and risk factors associated with clients on an ongoing basis. Portfolio Growth: Focus on portfolio growth by cross-selling financial products and services. Achieve budgetary targets for Net Interest Income (NII) and fee income. Financial Analysis: Analyze financial statements, credit reports, and market trends to assess client performance and risks. Develop insights to enhance client portfolios. Compliance: Ensure strict compliance with all audit, regulatory, and company regulations, processes, and policy.

Job Description The Relationship Manager - Select will manage relationships with high-net-worth clients, providing personalized banking solutions and financial advice. Key responsibilities include understanding client needs, offering tailored products, and maintaining a high level of customer satisfaction. The Relationship Manager will also develop strategies to grow client portfolios and ensure long-term business relationships. Strong communication and relationship management skills are essential.

Job Description The Relationship Manager - Select will manage relationships with high-net-worth clients, providing personalized banking solutions and financial advice. Key responsibilities include understanding client needs, offering tailored products, and maintaining a high level of customer satisfaction. The Relationship Manager will also develop strategies to grow client portfolios and ensure long-term business relationships. Strong communication and relationship management skills are essential.