Relationship Manager

• Channelplay is one of India's leading retail marketing companies, working with most of the world's leading mobile phone, laptop and consumer electronics brands on their retail marketing efforts in India.
• We've grown explosively over the last 8 years of our existence, and currently have over 4000 employees across the country delivering the best in retail marketing to our clients.
• An APM Visual Merchandising will manage a team of field based Visual Merchandisers, and will have responsibility for ensuring that quality and quantity targets for visual merchandising are met by the team.
• He/she will oversee the execution and maintenance of merchandising directives carried out by the merchandising team while delivering World Class Service.
• He/she will be responsible for all communication, direction, and delegation related to the physical presentation to the field based Visual Merchandisers.
• He/she will be responsible for Driving Efficiency of Merchandising Operations and effectiveness of Visual Standards. Roles and Responsibilities Single point contact for the VM program Ownership and execution of national VM program for Microsoft Creating merchandiser route-plans according to coverage norms, and ensuring that route plan is executed by VM team Ensuring proper reporting of data as per regular and ad-hoc requirements. Weekly reporting structure for VM program.
• Submit project report (with pics and analysis as an EDM) within 24hrs of project completion refer sample report attached. Submit VM attendance. Share VM plan for upcoming projects example days of deployment etc Tool kit management for VMs Mange execution excellence Doing regular market working to ensure quality of VM execution by the team. Collecting learning VM best practices from market and other sources, and getting them implemented by the team.
• Monthly report on Windows and Office deployment + discussion with channel mktg. team Managing team's HR aspects to ensure a motivated and highly effective team, and minimum attrition.
• Managing team and self's financial expenses to deliver low-cost merchandising operation.

• Skills Experience Required for Success in This Role Aptitude for Innovation:

Our ideal candidate would be someone who in the past has shown an aptitude to not just accept the status quo and focus on maintaining it through good management - but would have had ideas for improving things.

A tinkering/improvising attitude will be important for being on a process of continuous improvement, and will help you have ideas for an effective long term strategy Stakeholder Relationship Management:

While experience in business development and client management is not a prerequisite, a successful professional in this role will have experience of interacting with senior stakeholders in own or partner organizations, and will have the necessary emotional maturity and communication skills to develop effective working relationships.

Team Management: You should have managed mid and entry level professionals, and should be able to manage teams through effective KPI setting, delegation and monitoring, but not requiring micro or hands-on management.

• A good manager would have spent more than 80% of his time setting up processes and systems for proactive good management, and less than 20% of his time managing issues and escalations Training Related Knowledge:
• You should have exposure to some sales methodologies/programs, ability to design training programs to meet business needs, ability to manage content design and development of training tools such as LMS and e-learning and m-learning apps Key skills required Client Management Verbal Communication English General Intelligence