Relationship Associate/Admission Counsellor

Job Title: Relationship Associate / Admission Counselor

Location: Thane

Reports To: Chief Admin

Employment Type: Full-time

Position Overview:

dynamic and personable Relationship Associate

Key Responsibilities:

1. Parent & Prospect Engagement

Serve as the primary point of contact for parents and prospective students.

Greet, guide, and inform visitors during school tours and open houses. Build rapport and maintain strong relationships with parents and guardians.

2. Admissions Support

Handle admission enquiries via calls, emails, and in-person meetings. Provide accurate information on programs, curriculum, fees, and policies. Follow up with prospective parents and guide them through the application process.

3. Coordination & Collaboration*

Work closely with academic, administration, and accounts teams to address parent queries. Maintain clear communication between parents and school departments to ensure smooth operations.

4. Problem-Solving & Conflict Management

Address concerns or complaints from parents promptly and professionally.

Escalate issues to appropriate authorities when necessary while maintaining positive parent relationships.

5. Record-Keeping & Reporting

Maintain records of enquiries, follow-ups, and parent interactions.

Assist in generating reports on admissions trends and parent feedback.

6. Communication & Relationship Building

Exhibit excellent verbal and written communication skills.

Promote the schools values and programs effectively. Act as a brand ambassador of the school in all interactions.

Qualifications & Skills.

Bachelors degree or equivalent; experience in customer service, sales, or education is a plus

Strong interpersonal and relationship management skills.

Excellent communication and persuasion skills.

Ability to remain calm, professional, and solution-oriented under pressure.

Familiarity with CRM tools or basic MS Office applications is desirable.

Working Days: Monday to Saturday