Job
Description
The primary purpose of this role is to manage W&D and Customer Service for designated region. This role will be accountable for regional OTIF delivery and responsible to drive performance management, implement processes & deliver customer delight through value beyond supply. Oversee and Manage Administration and operation of 4 warehouses spread across different Indian states, including but not limited to processing, re-packaging and storage of finished goods and equipment. Oversees receipt, storage and shipment of materials, and related reporting in accordance with established procedures. Prepares and coordinates schedules for shipping and receiving materials to control the flow of goods and regulate warehouse space. Managing 3PL Vendors and Logistics vendors, fixed and variable warehousing cost management, OTIF service level delivery and all the warehouse linked compliances in quality, legal, regulatory, safety, financial etc Tracking entire distribution of goods onwards from warehouse to all the customers (distributors - GT, MT, Ecomm, CSD, B2B etc) in timely and cost optimal manner. Overall, this role will be responsible to ensure best service levels to all stakeholders ie internal and external regional customers (distributors, Key accounts, Ecomm customers, CSD) in terms of orders processing, order delivery and goods returns. Key responsibilities Customer service - Ensuring best in class OTIF service levels for customers. Supply assurance - Ensuring adequate inventory levels within the regions across various nodes to support service. Continuously monitor stock levels across warehouses and implement balancing runs to ensure availability. Sales & Operations Planning - Provide market insights gathered through feedback from commercial, channel partners and customers to facilitate planners with an effective demand - supply planning. Drive Cost and Network / Inventory optimization projects within the region to deliver Customer service targets. Collaborate with service providers and customer supply chain to identify, design and implement capability solutions that support our vision and goals Implement new age digital tools like DMS (Distributor Management Systems) and TMS (Transport Management Systems) to improve productivity and go paperless Focuses resources on continuous improvement of the movement of finished goods through various processes and establishes key performance metrics and benchmarks relating to supply chain warehousing and logistics to measure actual performance against goals on a regular basis. Functionally support the warehouse shipping process by managing all Outbound deliveries for finished stock shipments to include necessary coordination with Planning, Quality Assurance (QA) & Central Distribution Centers (CDCs / RDCs). Responsible for all Financial compliances in the warehouse, Regulatory Licenses, Quality Audits (Internal / External), Recall Management, Safety EHS in warehouse, and other Legal controls / compliances at the warehouses Maintain high level of inventory accuracy for finished goods and perform oversight on cycle counts done by 3PL. Maintain and build strong relationships with Logistics service providers and Regional Sales Teams and intervene whenever needed to ensure smooth operations Qualifications and skills Essential 4+ years of experience in W&D or Customer Service masters in business administration - post-graduate degree or equivalent in Management in Supply Chain Experience in Consumer Health care industry/ CPG industry is a plus Proven track record of using data to analyse and improve productivity and operations Demonstrates ability to influence cross-functional and management to impact decision-making. Preferred Strong interpersonal skills: Data visualization skills are a must Strong team player, yet good level of independence Good presentation skills and articulate Rigorous and with great attention to detail Passionate to go beyond the obvious Willingness and flexibility to offer full support to SC and Sales colleagues
