Regional Security Lead

Responsibilities

• Field Support & Rapid Response

  : Provide timely response and resolution to field-related security incidents involving BDAs or merchant disputes.

• Police & Legal Liaison

  : Handle cases involving police complaints or detentions; coordinate with legal teams and ensure BDAs are represented and protected.

• Documentation & Reporting

  : Maintain real-time incident logs and share weekly reports with security leadership.

• Conflict Resolution

  : Mediate merchant issues, manage public complaints, and de-escalate on-ground tensions.

• Risk Scanning & Prevention

  : Identify risk-prone areas and provide proactive advisories to the business team.

• Emergency Management

  : Trigger escalation protocols during crises involving violence, mob presence, or reputational risk.

• Training & Awareness

  : Conduct safety and awareness workshops for BDAs on handling adverse situations and reporting procedures.

• Cross-functional Coordination

  : Collaborate with Legal, HR, and Operations for resolution and preventive action.

• Stakeholder Engagement

  : Build rapport with local law enforcement and merchants to enable smooth business operations.
• All other duties, as assigned.

Qualifications

• Minimum 46 years of experience in security operations, field risk management, or law enforcement.
• Preferred experience in fast-paced retail, fintech, or e-commerce environments.
• Strong crisis handling, negotiation, and interpersonal communication skills.
• Familiarity with local laws, FIR/NCR procedures, and police protocols.
• Ability to operate on-field during emergencies, including odd hours.
• Comfortable using digital tools for reporting and communication (Excel, WhatsApp-based tracking, etc.).
• Fluency in English and local/regional language is a must.

Must-Have Attributes

• High situational awareness
• Quick decision-making and calm demeanor under pressure
• Professional integrity and discretion
• Flexibility to travel across zones as required