Regional P&C SSC Lead

Overview:

TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. The below client is a global software and cloud solutions provider that helps organizations buy, manage, and optimize their technology through both a marketplace and a comprehensive suite of services

Job Title: Regional P&C SSC Lead

• The Regional P&C SSC Lead is responsible for overseeing P&C service delivery within the region across multiple countries, ensuring compliance, efficiency, and high-quality support for all P&C processes, from onboarding and payroll to employee inquiries and P&C data management.
• This role combines operational leadership and strategic planning to deliver P&C services that align with regional workforce needs, cultural nuances, and local compliance requirements.
• The Regional P&C SSC Lead is essential in aligning global P&C standards with regional operations, focusing on continuous improvement and a seamless employee experience.

What we need to see from youRegional P&C Service Operations

• Oversee P&C service delivery across the region, ensuring high-quality and consistent support for all P&C processes, including payroll, onboarding, benefits administration, and employee inquiries.
• Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure timely, accurate, and responsive P&C service across countries within the region.

Leadership and Team Development

• Manage, mentor, and develop a diverse team of P&C service specialists, ensuring they are trained on regional and country-specific policies, processes, and compliance requirements.
• Conduct regular performance reviews, set individual and team goals, and support career development plans to build a high-performing regional P&C service team.

Compliance and Legal Adherence

• Ensure all P&C processes comply with local labour laws, employment regulations, and data privacy requirements in each country within the region.
• Monitor regulatory changes across countries, working with the team to update practices and ensuring the shared service centres full compliance.

Service Optimization and Process Improvement

• Identify and implement opportunities to improve P&C service processes, ensuring regional needs are met efficiently and effectively.
• Collaborate with global and regional P&C teams, as well as IT and operations, to leverage technology, automate workflows, and streamline P&C operations.

Stakeholder and Client Relationship Management

• Act as the main point of contact for regional internal stakeholders, including local P&C teams and business leaders, to ensure alignment with business needs and effective issue resolution.
• Develop strong relationships with the regional P&C lead and key business stakeholders, and provide a consistent employee experience across countries.

Data Management and Reporting

• Oversee secure handling and accurate management of employee data, adhering to regional data privacy standards.
• Generate and analyse reports on service centre performance, workforce trends, and P&C process improvements, providing insights to senior management and global P&C leadership.

Technology and System Enhancement

• Partner with the IT and HRIS teams to maintain and enhance P&C technology platforms that support regional service requirements, ensuring system functionality aligns with both local and global P&C needs.
• Assess and recommend technology solutions to improve scalability, accuracy, and responsiveness in regional P&C service delivery.

Skills and Competencies

• P&C experience, with at least 10 years in a HR shared services  delivery role within a multi-country setup across LATAM and NORAM.
• In-depth knowledge of P&C regulations and compliance requirements within the region.
• Proven leadership skills and experience managing a multi-country team, promoting best practices, and ensuring consistent service delivery.
• Proficiency in HRIS systems, data analysis tools, and service management software, along with a focus on data security and privacy.
• Strong interpersonal and communication skills, able to build relationships with both internal clients and external stakeholders across cultural and regional boundaries.
• Analytical and solution-focused, with the ability to drive process improvements and enhance P&C service efficiency.
• Strong subject matter knowledge in Payroll Operations

Experience Required:

• 8+ years

TekWissen® Group is an equal opportunity employer supporting workforce diversity.