Regional P&C SSC Lead

Role Overview: As a Regional P&C SSC Lead at TekWissen, you will combine operational leadership and strategic planning to deliver P&C services that align with regional workforce needs, cultural nuances, and local compliance requirements. Your role is essential in aligning global P&C standards with regional operations, focusing on continuous improvement and ensuring a seamless employee experience. Key Responsibilities: - Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure timely, accurate, and responsive P&C service across countries within the region. - Manage, mentor, and develop a diverse team of P&C service specialists, ensuring they are trained on regional and country-specific policies, processes, and compliance requirements. - Ensure all P&C processes comply with local labor laws, employment regulations, and data privacy requirements in each country within the region. - Identify and implement opportunities to improve P&C service processes, collaborating with global and regional teams to leverage technology and streamline operations. - Act as the main point of contact for regional internal stakeholders, developing strong relationships and providing a consistent employee experience across countries. - Oversee secure handling and accurate management of employee data, generating and analyzing reports on service center performance and P&C process improvements. - Partner with IT and HRIS teams to maintain and enhance P&C technology platforms, recommending solutions to improve service delivery. Qualifications Required: - At least 10 years of P&C experience in a HR shared services delivery role within a multi-country setup across LATAM and NORAM. - In-depth knowledge of P&C regulations and compliance requirements within the region. - Proven leadership skills with experience managing a multi-country team and promoting best practices. - Proficiency in HRIS systems, data analysis tools, and service management software, with a focus on data security and privacy. - Strong interpersonal and communication skills to build relationships across cultural and regional boundaries. - Analytical and solution-focused mindset to drive process improvements and enhance P&C service efficiency. Company Details: TekWissen Group is an equal opportunity employer supporting workforce diversity.,