Regional Manager - Last Mile

Flipkart

6 - 10 years

15 - 18 Lacs

hyderabad

Posted:2 hours ago| Platform:

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Skills Required

workforce management logistics operations capacity planning last mile warehouse operations operations planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & Responsibilities:

Regional Leadership:
Lead and manage overall
Last Mile operations across multiple hubs
within the region, ensuring seamless first-attempt deliveries, cost optimization, and service quality.
Hub Operations Management:
Oversee daily operations of
Last Mile delivery hubs
, ensuring adherence to SLAs for on-time delivery, productivity, and customer satisfaction.
Team Management:
Directly manage
Area Managers, Hub In-Charges, and Delivery Associates
, fostering a performance-driven culture focused on safety, compliance, and operational excellence.
Performance Monitoring:
Track
KPIs
such as Delivery TAT, Cost per Shipment, RTO%, and Productivity metrics; identify gaps and drive process improvement initiatives.
Process Improvement:
Implement
Lean and Six Sigma methodologies
to enhance process efficiency, reduce turnaround time, and improve delivery accuracy.
Stakeholder Collaboration:
Coordinate with
Central Operations, Transportation, Planning, HR, and Finance teams
to ensure alignment with business objectives and timely issue resolution.
Vendor & Partner Management:
Manage
third-party logistics (3PL) partners
, monitor contractual compliance, and ensure optimal resource deployment.
Manpower Planning & Budgeting:
Drive
annual resource and cost planning
, ensuring optimal workforce utilization aligned with regional business demand.
Compliance & Safety:
Ensure
100% adherence to statutory, safety, and audit requirements
, maintaining a zero-noncompliance culture across hubs.
Business Expansion:
Support
new hub launches, capacity planning, and regional scalability projects
in line with business growth.
Customer Experience:
Drive
continuous improvement in NPS, customer communication, and service reliability
across the delivery network.

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