what is CRED
CRED is an exclusive community for India's most trustworthy and creditworthy individuals, where the members are rewarded for good financial behaviour.CRED was born out of a need to bring back the focus on a long-lost virtue, one of trust, the idea being to create a community centered around this virtue. a community that constantly strives to become more virtuous in this regard till they finally scale their behaviour to create a utopia where being trustworthy is the norm and not the exception. to build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.here's a thought experiment: what do you get when you put a group of incredibly passionate and driven people and entrust them with the complete freedom to chase down their goals in a completely uninhibited manneranswer: you get something close to what we have at CRED; CRED just has it better.here's what will be in store for you at CRED once you join us.
what will you do
- creating field infrastructure for collections portfolios for all of Gujarat
- end to end vendor management: vendor onboarding, performance tracking, vendor level capacity planning & controls, vendor billing and validation
- building, coaching and mentoring the field team; identifying team goals and evaluating team progress
- responsible for day-to-day collections field operations with holistic improvement of the credit portfolio in the territory by improving overall collections
- deliver detailed financial and behavioral trend analysis and produce robust collections, roll rates & npa projections
- maintain and communicate detailed reports to track performance against plan
- ensuring highly customer centric field collections to deliver high standards of customer experience
- be aware of what is happening on competition space and collection ecosystem and keep adding new ideas to improve collection efficiency
- examine strategic performance, spot emerging opportunities and identify threats/blockers at business, location & product level
- look for novel strategic solutions & execute support solutions like legal proceedings and skip tracing effectively, and develop creative action plans for future
- work seamlessly with other key stakeholders (front end collections, risk, product & tech) - to ensure portfolio quality & high standard of customer experience
- provide early warning feedback on fraud / default indicators to risk team
you should apply if you:
- possess at least 5 years of relevant collections experience in financial services
- hold at least 1 year of experience in fintech collection space
- possess the required knowledge and flare to work with new technology solutions and ability to get deep into problem solving of critical concerns
- have exceptional analytical, problem solving and research skills and resource knowledge
- have the ability to manage large teams with approach to coaching and training your team members
- have the ability to see the bigger picture in mind and have the decisiveness to affect the long-term viability of the product
how is life at CRED
working at CRED would instantly make you realise one thing: you are working with the best talent around you. not just in the role, you occupy, but everywhere you go. talk to someone around you; most likely you will be talking to a singer, standup comic, artist, writer, athlete, maybe a magician. at CRED people always have talent up their sleeves. with the right company, even conversations can be rejuvenating. at CRED, we guarantee good company.
