6 Collections Experience Jobs

If you are seeking a career with a significant impact, join HSBC, one of the largest banking and financial services organizations in the world. With operations spanning across 62 countries and territories, HSBC aims to support businesses, economies, and individuals in achieving their aspirations and goals. We are currently looking for a Department Manager for UK Tele Collections within the Collections business unit. In this role, you will be responsible for various key functions to ensure operational efficiency and customer satisfaction: - Setting, monitoring, and achieving process productivity and quality targets to optimize resource utilization and meet business objectives and Service Level Agreements. - Building and maintaining effective relationships with customer business areas to identify opportunities for service enhancements. - Facilitating communication among team members to share best practices, optimize resource allocation, and implement cross-training initiatives. - Regularly evaluating operational risks in the business context considering various factors such as economic conditions, regulatory requirements, and technological advancements. - Upholding internal and external control standards, including timely implementation of audit points and compliance with regulatory guidelines. - Managing unexpected business volumes by coordinating with relevant sites. - Taking overall responsibility for process performance, ensuring service levels are consistently met, and maintaining staff motivation and development plans. Qualifications and Experience: - A graduate or above in any discipline. - Previous experience in collections is essential. - Minimum of 4 years in managerial roles overseeing operations and teams. - Strong knowledge of the end-to-end Collection life cycle with expertise in Credit Cards, Loans, bank accounts, and commercial products. - Proven track record in managing and developing diverse teams and processes, providing guidance and motivation in dynamic environments. - Excellent verbal and written communication skills, along with a strong customer service orientation. - Demonstrated ability to build and sustain business relationships effectively. Join HSBC to unleash your potential and make a meaningful impact while abiding by the Group Compliance Policy to manage compliance risks effectively. Please note that all personal data collected during the employment application process will be handled in accordance with our Privacy Statement, available on our website.,

The ideal candidate for this position should have a background in NBFCs or banks with specific experience in Collections within Retail and SME sectors. This experience should encompass Unsecured products, Commercial Vehicle, Construction Equipment, Car Loans, Personal Loans, and LAP. The candidate should have a minimum of 1 to 5 years of relevant experience in debt recovery. This is a full-time position with a day shift schedule, and the work location will be in person. The candidate must possess at least a Bachelor's degree. Collection experience is mandatory for this role. If you meet the above criteria and are looking to utilize your debt recovery skills in a dynamic environment, we encourage you to apply for this opportunity.,

CRED is an exclusive community for India's most trustworthy and creditworthy individuals, where members are rewarded for good financial behavior. The essence of CRED lies in fostering a community centered around the virtue of trust, aiming to create a utopia where trustworthiness is the norm rather than the exception. To achieve this vision, CRED seeks to build a unique community that continuously strives to enhance its virtuous behavior. At CRED, you will be responsible for creating field infrastructure for collections portfolios in a specific location, managing end-to-end vendor operations, coaching and mentoring the field team, and improving the credit portfolio through comprehensive collections strategies. Your role will involve delivering detailed financial and behavioral trend analysis, maintaining performance reports, ensuring customer-centric field collections, and exploring innovative solutions to enhance collection efficiency. To excel in this role, you should have at least 5 years of relevant collections experience in financial services, including 1 year in the fintech collection space. You should possess strong analytical, problem-solving, and research skills, along with the ability to manage large teams effectively. Additionally, having a strategic mindset and the decisiveness to impact the long-term viability of the product are crucial for success at CRED. Working at CRED means collaborating with a talented and diverse team where creativity and innovation thrive. The work culture at CRED encourages personal growth and rejuvenation through various amenities such as in-house meals, paid sick leaves, and comprehensive health insurance. Transparency and flexibility are key aspects of the work environment, where individual contributions are valued over traditional hierarchies. If you resonate with the values and culture of CRED and seek a dynamic and inclusive work environment, we invite you to be a part of our team. Join us in shaping a community that prioritizes trust, innovation, and excellence.,

You will play a crucial role in mitigating risk and preventing loss in a production environment by handling potential credit abuse and credit bust out for Business and Consumer accounts at American Express. This involves making both Inbound & Outbound calls to card members, collaborating with the team to enhance analytical skills, and identifying trends in card utilization behavior. Your responsibilities will include handling cases and conducting analysis on accounts to detect potential fraudulent activities by card members that could cause financial loss to American Express. As a Specialist in this role, you will also be involved in managing the aging of the CBO portfolio and supporting both inbound & outbound volume. Successful specialists must possess the ability to swiftly analyze account information and uncover hidden insights within the data. A minimum qualification of being a graduate with at least 1 year of experience in international contact centers is required. While collections experience is desired, it is not mandatory. Additionally, strong analytical, decision-making, and problem-solving skills are essential for this position. Being multi-skilled across card platforms/products is preferable, along with demonstrated dependability, self-motivation, and change management abilities. You should have the capability to work effectively within a team environment as well as independently. Integrity, adaptability to a fast-paced metric-driven environment, proficient multitasking skills, and familiarity with working in a window environment are key attributes for success in this role. American Express values the well-being of its colleagues and their families and offers a comprehensive benefits package to support their holistic health. This includes competitive base salaries, bonus incentives, financial-well-being and retirement support, and various medical, dental, vision, life insurance, and disability benefits based on location. The company also provides a flexible working model with hybrid, onsite, or virtual arrangements, depending on the role and business requirements. Generous paid parental leave policies, access to global on-site wellness centers, confidential counseling support through the Healthy Minds program, and career development and training opportunities are some of the additional benefits provided to ensure the well-being and growth of its employees. Join Team Amex and together, let's lead the way in upholding the company's values and commitment to providing the world's best customer experience every day with integrity and inclusivity.,

In this role at American Express, you will play a crucial part in mitigating risk and preventing loss in a production environment to facilitate spend for customers. Your responsibilities will include handling potential credit abuse and credit bust out for both Business and Consumer accounts, along with making Inbound & Outbound calls to card members. By collaborating with the team, you will have the opportunity to enhance your analytical skills and identify trends in card utilization behavior. As a specialist in this position, you will be tasked with analyzing cases on accounts to detect any potential intention by card members to defraud American Express or cause significant financial loss. You will also assist in managing the aging of the CBO portfolio and handle both inbound & outbound volume. Successful specialists in this role must possess the ability to quickly analyze account information and uncover hidden insights within the data. Minimum Qualifications: - A graduate with a minimum of 1 year experience in international contact centers (collections experience is desired but not mandatory) - Possess analytical, decision-making, and problem-solving skills - Multi-skilled across card platforms/products is preferable - Demonstrated dependability, self-motivating skills, and change management ability - Ability to work effectively within a team environment as well as independently - Strong team player with a high level of integrity - Capable of working in a fast-paced, metric-driven environment with proficient multitasking and navigation in a window environment American Express values the well-being of its colleagues and offers a range of benefits and programs to support their holistic health. These include competitive base salaries, bonus incentives, support for financial well-being and retirement, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working models, generous paid parental leave policies, free access to global on-site wellness centers, confidential counseling support, and career development and training opportunities. Join Team Amex and let's lead the way together with the utmost integrity and commitment to providing the best customer experience every day. Your impact in this role will contribute to the success of the company and the satisfaction of our valued customers.,

Outpace Consulting Services is seeking a Quality Reviewer Manager for a leading ITES company. This role leads the quality assurance team, ensuring high standards of service delivery and compliance. You'll design and implement quality monitoring processes, analyze performance data, and provide actionable feedback to boost productivity and customer satisfaction. The manager will oversee quality audits, coach reviewers, drive continuous improvements, and collaborate cross-functionally to align quality goals with business objectives. Strong leadership, analytical, and communication skills are essential. Key Responsibilities: Team Leadership: Lead and motivate the quality assurance team, conducting reviews, training, and employee assessments. Quality Assurance: Design and implement quality monitoring processes, analyze performance data, and drive continuous improvement initiatives. Performance Management: Monitor team performance, manage delivery, quality, and exception handling, and conduct internal reviews. Client & Stakeholder Management: Manage client relationships end-to-end, deliver operational delight, and present meaningful dashboards to internal and external stakeholders. Risk & Transformation: Identify and manage potential risks, handle escalations, and drive transformation projects to meet business objectives. Required Qualifications: Experience:8+ years of overall Contact Centre experience. 2+ years in Contact Centre Quality monitoring operations. 6+ months of collections experience. Prior experience in an Operations Leader role within a business-to-business collections / order-to-cash process. Proven experience in managing multiple client owners and delivering operational delight. Skills: Excellent verbal and written English communication skills. Strong analytical (Excel) and presentation skills; experience presenting dashboards to stakeholders. Demonstrated team handling, training, and motivation abilities. Work Environment: 100% Work from Office, Night Shifts applicable. Education: Any Graduate. To Apply: For this position in Gurugram, you can apply directly via this link: https://outpace.in/job/quality-reviewer-manager/ Alternatively, you can WhatsApp Hi to +91 9151555419 . Then, click Start to apply, select Other for location, and use Job Code #152 for Gurugram.