Regional Co-Ordinator / Audit and Compliance Executive

Job Description

Purpose: The Senior Regional coordinator will be responsible for effectively partnering with Client and Cartus global operations and finance to ensure strict audit and control processes are adhered to as per clients requirements, whilst driving simplification/ process improvement and supporting Cartus management with reporting and financial enquiries. Focusing on system data integrity through co-ordination. Obsess about Growth - Collaborating closely with the team manager to meet company and client KPIs. Proactively seeking opportunities to resolve unique customer concerns and identify process improvement opportunities. Participating in process development and enhancements to improve service delivery. Relentlessly Focus on Talent - Fostering team effectiveness, cooperation, motivation, and professional growth. Assessing employee strengths and developmental needs, providing timely, clear, and objective coaching. Assisting in staff recruitment and selection to build a strong team . Always Find a Better Way - Demonstrating superior knowledge of Cartus products and services in all interactions. Researching foreign country-specific information to assist clients in developing new and existing international policies and compensation programs. Continuously developing overall RC team performance and implementing improvements. Achieve Exceptional Results - Managing and supporting a regional group of countries, handling service inquiries and payment approvals. Compiling, analyzing, and interpreting data for accurate client reporting. Maintaining relationships with internal departments and external suppliers/partners to meet and exceed client needs. Maintaining records and reports for management review and decision-making. Your Role & Accountabilities: Managing and supporting with payment and lease contracts within EMEA and The Americas. Review documents with accuracy and with timeframes Monitor and validate payments as per processes Maintain internal spreadsheets and training documents. Partner with clients 3rd party provider to ensure all client data is input onto relevant Cartus systems and reported accurately. Adhere to country nuances and ensure all country specifics are recorded and updated. Responding to service inquiries, and payment approvals of third party invoices. Work/partners with tri-regional team members, participating in process development and enhancements to the day to day delivery of services. Research foreign country specific information to assist clients in the development of new and existing international policies, processes and compensation programs Participate in client calls to discuss any process changes and escalations Maintain and enhance relationships with Cartus internal departments and external suppliers/partners in regard to meeting and exceeding client needs. Work with consultant and service providers to ensure the recovery of security deposits. Assist provider with end of property tasks for example return of deposit and utility payments. How You Succeed: Our winning behaviors represent how we succeed and what we believe in, they shape our culture, and enable our employees and business to continuously thrive. Always aspire to role model these. Obsess about Growth : focus every day on making a big impact and accelerating growth Relentlessly Focus on Talent: be the reason we attract and keep phenomenal people Always Find a Better Way : explore and embrace what is possible Achieve Exceptional Results : take decisive action and deliver on your commitments Who You Are: Great attention to detail Ability to work independently and manage time affectively for deadlines Ability to adapt across multiple tasks. Good with data and numbers Be able to work under pressure Think outside the box Experience You Need: Related business experience in customer service or relocation field required; experience in the International Assignment customer service field is a plus. Strong, demonstrated, well-developed customer service skills. Experience of reviewing and deciphering extensive documents Administrative experience High level of accuracy and process orientation required. Good level understanding of MSFT skills Excellent Verbal and written English skills