Intercultural Program Specialist

Job Description

Purpose: The focus of this position is to prepare intercultural programs for Intercultural & Language Solutions. The Program Specialist works closely with Cartus Intercultural Coaches, Subject Matter Experts, the Seniors, the Program Consultants, and the Intercultural Managers. The Program Specialist is the primary contact between Coaches and program Subject Matter Experts. This position reports to the Sr Global Intercultural Manager. Your Role & Accountabilities : Program Coordination Review written documentation upon receipt of program file Review and analyze customer needs in depth, based on intake notes Work as a team with the Coach to determine if Subject Matter Experts are needed and who may be a good fit. Find, interview, and contract qualified Subject Matter Experts Review Subject Matter Experts PowerPoint session materials to ensure it includes all relevant topics and that the format is aligned with Cartus standards Write biographies of newly recruited Subject Matter Experts When needed, gather Coach and Subject Matter Experts banking information and input in ATLAS Fully manage program in the Digital Learning System to monitor program status/quality Manage the participant and Coach evaluation process Update ATLAS database screens to capture all program information Complete invoicing procedures for programs Coordination Teamwork Maintain good communication and relationships with colleagues in the Intercultural department and colleagues in other departments Give feedback on systems and processes and suggest changes where appropriate Develop and maintain relationships with external suppliers (Coaches and Subject Matter Experts) Administrative and Organizational Serve as a support to other Program Specialists Maintain and update global database of resources Proofread written materials for the intercultural department Provide administrative support such as formatting and cleanup of documents, as needed Participate in company staff meetings and other meetings, as required How You Succeed : Our winning behaviors represent how we succeed and what we believe in, they shape our culture, and enable our employees and business to continuously thrive. Always aspire to role model these. Obsess about Growth : focus every day on making a big impact and accelerating growth Relentlessly Focus on Talent: be the reason we attract and keep phenomenal people Always Find a Better Way : explore and embrace what is possible Achieve Exceptional Results : take decisive action and deliver on your commitments Who You Are : Excellent time management, attention to detail and organizational skills Initiative and critical thinking skills Strong problem solving / analytical ability Ability to multi-task and prioritize Interpersonal/Influencing skills Ability to work successfully in a virtual team environment and with a virtual supplier network Global mindset & cultural sensitivity Impeccable communication skills written and verbal Experience You Need : Bachelors degree or equivalent in Intercultural Studies, International Studies, Business, Linguistics preferred Minimum 2 years work experience in service environment Speak and write at least one foreign language preferred 1-3 years international living experience a strong requirement Proficiency in database and spreadsheet manipulation Proficiency in internet searches Proficient Microsoft Outlook/Word/Excel, PowerPoint