Reference Check Coordinator

Job Description

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe. Job Overview The Reference Check Coordinator will support our Global Talent Acquisition (TA) team and play a critical role in the recruitment process by verifying professional references and ensuring compliance and adherence to company policies. We are looking for someone with strong attention to detail, excellent organizational skills, and the ability to work with a heightened sense of urgency who consistently meets deadlines. This position reports to the Manager, Global TA Operations and Programs based in the U.S. Conduct professional reference checks for candidates by reaching out to listed references through various communication channels, including phone, email, Zoom, and WhatsApp, to gather thorough and detailed feedback Ensure that all references are conducted in a timely manner, meeting deadlines, and feedback is well documented in the Applicant Tracking System (ATS) Input detailed notes and documentation in candidate records in the Applicant Tracking System (ATS) Address, resolve, or escalate issues, concerns, or delays related to completing professional reference checks, while providing regular status updates to the TA team and direct manager Qualifications: This role requires working the night shift to align with US Eastern Time business hours Effective English communication skills, both verbal and written, with the ability to professionally interact with diverse professionals Detail-oriented with strong organizational and time-management skills Ability to meet deadlines, ensuring timely completion of professional reference checks Capable of working independently with limited supervision Proficient with using Zoom Phone and WhatsApp for efficient global communication Strong proficiency with Microsoft Office (Excel, Word, Teams, and Outlook) Ability to maintain confidentiality and consistently adhere to legal requirements and company regulations Ability to manage time zone differences efficiently, coordinating tasks and communication across multiple locations to ensure smooth operations and timely collaboration Experience working with international teams; supporting US-based operations is required Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.