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RGBSI
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Recovery Specialist

Recovery Specialist

1 - 4 years

|

0 - 3 Lacs

Posted:2 weeks ago| Platform:

Apply

Skills Required

recovery exective recovery officer field work recovery specialist recovery management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Identify and assess customer complaints related to product service and insulation work.
Conduct site inspections to evaluate faulty installations and recommend corrective measures.
Coordinate with technical teams to schedule and execute re-insulation or service recovery work.
Communicate effectively with customers to provide solutions, ensuring satisfaction.
Document all service recovery cases, customer interactions, and resolutions for future reference.
Ensure compliance with industry standards and company service policies.
Provide reports on recurring service issues and suggest process improvements.
Train and guide field service teams to prevent repeat service failures.
Maintain strong relationships with customers to uphold service quality and brand reputation.

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