Recovery Executive

0 - 2 years

0 Lacs

Posted:11 hours ago| Platform: Indeed logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are looking for a proactive and polite Recovery Executive who will be responsible for handling inside telesales and customer support calls. The role involves reaching out to students/customers, assisting them with their queries, ensuring timely recovery of pending amounts, and maintaining a positive relationship throughout the process.

Key Responsibilities:

  • Make inbound and outbound calls to customers/students regarding pending payments.
  • Politely remind and follow up for dues while maintaining professionalism and empathy.
  • Counsel customers on payment plans and resolve queries related to billing or recovery.
  • Handle high call flow efficiently while ensuring quality conversations.
  • Maintain accurate records of calls, follow-ups, and recoveries in CRM/Excel.
  • Escalate unresolved cases to the senior team when necessary.
  • Provide excellent customer service by understanding concerns and offering suitable solutions.
  • Work closely with the accounts and support team to ensure smooth recovery processes.

Requirements:

  • Bachelor’s degree or equivalent (any stream).
  • 0–2 years of experience in telesales, recovery, or customer support (Freshers can apply).
  • Excellent communication and listening skills.
  • Ability to remain calm, polite, and persuasive under pressure.
  • Good knowledge of MS Office/Excel and basic computer handling.
  • Strong problem-solving and negotiation skills.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

  • Leave encashment

Language:

  • English (Required)

Location:

  • Noida Sector 16, Noida, Uttar Pradesh (Required)

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