Receptionist(Appointment Coordinator)

Role Summary

The Appointment & Patient Coordinator is responsible for managing patient appointments, ensuring seamless patient flow, providing high-quality service, and supporting clinic operations. This role requires excellent communication skills, customer service, and the ability to coordinate between patients, doctors, and internal teams to deliver a smooth clinical experience.

Key Responsibilities

1. Appointment Management

• Schedule, reschedule, and confirm patient appointments through phone, WhatsApp, and in-person interactions.
• Maintain an accurate appointment calendar for doctors and therapy staff.
• Ensure proper time slot utilization to reduce waiting time and maximize clinic efficiency.
• Follow up with patients on missed or cancelled appointments and encourage rebooking.

2. Patient Coordination

• Greet patients warmly and assist them throughout their visit.
• Explain procedures, waiting times, billing details, and consultation flow.
• Guide new patients with registration, forms, and documentation.
• Handle patient queries professionally and escalate issues when required.

3. Front Desk Operations

• Maintain a neat and welcoming reception area.
• Manage incoming calls, WhatsApp inquiries, and walk-in patients.
• Ensure patient details are updated correctly in the clinic software/CRM.
• Coordinate with clinical staff to ensure smooth patient flow.

4. Communication & Follow-Up

• Share reminders for follow-up visits, treatments, and review appointments.
• Coordinate between patients and doctors for treatment plans or clarifications.
• Send service reminders, promotional messages, and clinic updates.

5. Billing & Records

• Generate invoices, collect payments, and provide receipts.
• Maintain confidentiality of patient information and medical records.
• Ensure accurate data entry and daily reporting.

6. Support in Clinic Operations

• Assist in managing waiting lists and daily patient load.
• Coordinate with nursing/dental assistants for room readiness and patient transitions.
• Support doctors during patient flow management and ensure timely consultations.

Skills & Qualifications

• Graduate in any discipline (preferably healthcare/hospitality background).
• 1–3 years of experience in front office, hospital, or clinic coordination.
• Strong communication skills in English and local language.
• Patient-friendly attitude, calm handling of stressful situations.
• Computer proficiency (MS Office, CRM/clinic software, WhatsApp communication).
• Ability to multitask and maintain professionalism at all times.

Key Attributes

• Pleasant personality & professional behavior
• Patient-centric and service-oriented
• Strong organizational and follow-up skills
• High level of accountability and honesty

If you are interested Please connect us : 90925 21115

Job Location : 557, 1st floor, 9th A Main Road, 1st, Stage Rd, opposite Book Axis, Binnamangala, Hoysala Nagar, Indiranagar, Bengaluru, Karnataka 560038

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person