Receptionist/Administration Support

We are seeking a proactive and dependable Receptionist / Administrative Support staff member to be the first point of contact for clients and visitors. This role combines front-desk responsibilities, client coordination, and administrative assistance in a veterinary diagnostic setting. The candidate must be comfortable handling clinical samples and supporting daily lab operations.

Key Responsibilities:Client Interaction & Communication

• Greet patients and visitors promptly in a pleasant and helpful manner
• Answer and screen phone calls, take messages, and redirect appropriately
• Call patients/clients to confirm appointments and follow up on pending cases
• Handle walk-ins, appointment scheduling, and patient emergencies with composure
• Provide accurate information about services, pricing, and turnaround times
• Relay messages promptly and clearly to doctors, technicians, and management

Administrative Duties

• Coordinate day-to-day administration involving patients, staff, doctors, and visitors
• Maintain accurate records of patient/client details in CRM or lab software
• Generate invoices, collect payments, and assist in billing queries
• Support inventory tracking and basic procurement coordination
• Assist in courier dispatches and managing report delivery timelines

Sample Handling

• Receive clinical samples (blood, biopsy, FNAC, etc.) from clients, couriers, or referring clinics
• Verify proper labeling and documentation
• Log and forward samples to the appropriate lab sections in a timely and safe manner
• Ensure hygiene, biosecurity, and handling protocols are followed strictly

Key Skills & Attributes:

• Excellent Communication: Clear verbal and written communication in English and Kannada
• Multitasking: Ability to juggle client calls, sample intake, and administrative duties
• Organizational Skills: Capable of prioritizing tasks and maintaining workflow during peak hours
• Time Management: Efficient with deadlines and adaptable to flexible work hours
• Customer Service Attitude: Polite, professional, and attentive to client needs
• Attention to Detail: Accurate data entry, invoicing, and sample verification
• Team Collaboration: Ability to work closely with lab staff and support roles

Eligibility:

• Bachelor’s degree in any field (science background preferred but not mandatory)
• Minimum 1 year of experience in a similar role, preferably in healthcare or diagnostics
• Comfortable handling clinical materials and following SOPs
• Basic computer skills: MS Office, Google Sheets, WhatsApp Business, CRM platforms

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person