Receptionist (Part-time)

Job Summary:

The Receptionist at HapinusCare serves as the first point of contact for clients and visitors. The role involves managing front desk operations, client coordination, appointment scheduling, and ensuring a welcoming and professional environment aligned with the brand’s mental wellness standards.

Key Responsibilities:Front Desk & Client Handling

• Greet clients and visitors with a warm, professional approach.
• Manage client check-ins and guide them to respective consultation rooms.
• Maintain a calm and supportive environment for clients seeking therapy.

Appointment & Call Management

• Handle inbound calls, WhatsApp inquiries, and online booking requests.
• Schedule, confirm, and manage therapy sessions and follow-up appointments.
• Update daily appointment logs and ensure smooth client flow.

Administrative & Coordination Tasks

• Maintain clinic records, session logs, and client registration forms.
• Coordinate with psychologists, customer care, and billing team for seamless service.
• Manage front office supplies, cleanliness, and clinic presentation.

Client Support & Service Quality

• Provide session fee details, guide clients on payment modes, and generate billing slips.
• Address basic client queries and escalate concerns to the appropriate department.
• Support clients in understanding therapy process and ensure confidentiality at all times.

Skills & Requirements

• Qualification: Minimum Plus Two / Graduate preferred (Hospitality / Administration / Psychology background is an advantage)
• Experience: 0–2 years in front office / receptionist role (healthcare or wellness setup preferred)
• Essential Skills:
• Polite communication & empathetic client interaction
• Basic computer knowledge (MS Excel, WhatsApp Business, ERP entry)
• Fluent in English & Malayalam (Hindi added benefit)
• Professional grooming & presentation

Personal Attributes

• Compassionate and client-friendly attitude
• Strong sense of responsibility and punctuality
• Ability to maintain confidentiality and emotional composure in a mental health setup
• Willingness to learn and grow within the HapinusCare ecosystem

Work Schedule

• Full-time with rotational shifts (if applicable to branch)
• Ability to handle peak-hour client flow

Why Join HapinusCare?

• Opportunity to work with Kerala’s leading mental health brand
• Supportive team environment with structured growth opportunities
• Training on communication and mental health etiquette
• Chance to grow into Customer Relationship / Admin roles

Job Types: Part-time, Permanent, Contractual / Temporary
Contract length: 12 months

Pay: ₹5,000.00 - ₹10,000.00 per month

Expected hours: 30 per week

Benefits:

• Leave encashment

Work Location: In person