Receptionist

Role Overview:

The Receptionist is responsible for welcoming visitors, managing front-desk operations, handling patient/visitor inquiries, and ensuring smooth communication across departments. This role requires professionalism, effective communication skills, and the ability to maintain a calm, service-oriented attitude at all times.

Key Responsibilities:

• Greet and welcome patients, visitors, and staff in a polite and professional manner
• Manage incoming calls, direct them to the appropriate departments, and record messages when required
• Maintain the front desk area in a clean and organized manner
• Assist patients with registration, forms, and basic inquiries
• Coordinate with departments such as billing, nursing, and OP/ER for patient-related updates
• Manage appointment scheduling and maintain daily appointment logs
• Verify patient details and update them in the system
• Guide visitors regarding hospital protocols, departments, and room directions
• Maintain records such as visitor logs, appointment books, and front-office registers
• Handle courier incoming/outgoing and other front-desk administrative tasks
• Ensure confidentiality of patient and staff information
• Support management in any additional administrative duties assigned from time to time

Required Skills & Qualifications:

• Minimum qualification: HSC / Graduate (preferred)
• Excellent communication and interpersonal skills
• Basic computer knowledge and familiarity with MS Office
• Ability to multitask and work in a fast-paced environment
• Professional appearance and behavior
• Prior experience in healthcare front office (preferred but not mandatory)

Work Attributes:

• Punctual, disciplined, and customer-oriented
• Strong problem-solving and coordination skills
• Ability to remain calm and patient in busy situations

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Health insurance

Work Location: In person