Front Office & Guest Care Executive

Role Overview:

The Receptionist is responsible for welcoming visitors, managing front-desk operations, handling patient/visitor inquiries, and ensuring smooth communication across departments. This role requires professionalism, effective communication skills, and the ability to maintain a calm, service-oriented attitude at all times.

Key Responsibilities:

• Greet and welcome patients, visitors, and staff in a polite and professional manner
• Manage incoming calls, direct them to the appropriate departments, and record messages when required
• Maintain the front desk area in a clean and organized manner
• Assist patients with registration, forms, and basic inquiries
• Coordinate with departments such as billing, nursing, and OP/ER for patient-related updates
• Manage appointment scheduling and maintain daily appointment logs
• Verify patient details and update them in the system
• Guide visitors regarding hospital protocols, departments, and room directions
• Maintain records such as visitor logs, appointment books, and front-office registers
• Handle courier incoming/outgoing and other front-desk administrative tasks
• Ensure confidentiality of patient and staff information
• Support management in any additional administrative duties assigned from time to time

Required Skills & Qualities:

• Excellent communication and interpersonal skills
• Empathetic, calm, and patient-friendly approach
• Professional grooming and courteous behavior
• Ability to multitask and work under pressure
• Basic computer knowledge and familiarity with hospital management systems (HMS)
• Strong organizational and coordination skills
• Ability to handle sensitive situations with discretion

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Health insurance

Work Location: In person