Receptionist

Roles & Responsibilities:

• Coordination with all Departments (Internally / Externally).

• Preparing Daily MIS.

• Raising Indent for Branch based on the requirements.

• Ensuring smooth patient flow.

• Minimizing the patient time and process.

• Coordinating with patients till they walk out.

• Maintaining Registers in Consultation room and Investigation Room.

• Maintaining employee attendance and monitoring staff leave and timings.

• Arranging alternative staff and doctors while they are on leave.

• Ensure smooth functioning of all healthcare operations in the assigned hospital.

• Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.

• Attending patient Complaints of your zone & speaking to them personally.

• Drive Standard Operating Procedures for service excellence.

• Ensure smooth functioning of the assigned branch.

• Tracking branch performance.

• Focus on patient satisfaction and quality.

• Raising the Cash / Debit Card, Credit Cards bills accordingly as per the specification.

• Handling and handing over the cash to the authorized person (Centre Head / Accountant) properly.

• At all point of time, physical cash should tally with ERP.

• Making proper entries & accounting for Credit Cards, Cheque and International Currency.

* Responsibilities can be modified subject to necessity.