Receptionist Cum Telecaller

Contact HR RAVI - whatsapp no. +91 91336 62026 Job Overview:We are seeking a dedicated and dynamic Telecaller cum Receptionist to join our team. This role requires a combination of customer service skills, administrative duties, and communication expertise. The ideal candidate will be responsible for handling incoming calls, managing the reception area, and ensuring smooth day-to-day operations. Key Responsibilities:Telecaller Responsibilities:Make outgoing calls to potential clients or customers, introducing products/services and generating interest. Answer inbound calls and assist with inquiries, offering solutions, and providing excellent customer service. Follow-up on leads and appointments, maintaining accurate records of communications. Handle customer complaints and feedback effectively, ensuring resolution or escalation where necessary. Update and maintain customer databases, tracking interactions and follow-ups. Coordinate appointments, meetings, and events based on customer interactions. Achieve performance metrics such as call volume, lead conversion, and customer satisfaction. Receptionist Responsibilities:Greet visitors and guests professionally, guiding them to the appropriate person or department. Answer and direct phone calls, taking accurate messages and ensuring follow-through. Manage the front desk area, maintaining a clean, organized, and welcoming environment. Schedule appointments, meetings, and conferences for management and staff. Handle incoming and outgoing mail, packages, and deliveries. Assist in administrative tasks, including filing, data entry, and document preparation. Provide support to other departments as needed, including coordinating office supplies and equipment. Qualifications: High school diploma or equivalent; a degree in business administration or related field is a plus. Proven experience in telecalling, customer service, or receptionist roles. Strong verbal and written communication skills in [insert required language(s)]. Excellent phone etiquette and interpersonal skills. Basic knowledge of office management procedures and ability to multitask. Proficiency in MS Office (Word, Excel, Outlook) and office equipment. Ability to maintain professionalism and confidentiality at all times.