Client Fitness Support Explain machines, packages, and services included in client plans during sessions. Fill client diaries with diet updates, measurements, and progress notes daily. Answer client queries on fitness, health, or weight loss promptly. Goal Tracking Monitor client progress through weekly check-ins and adjust plans as needed. Encourage clients to stay on track with diet and exercise goals. Celebrate client milestones (e.g., weight loss targets) to boost motivation. Sales Support Identify client needs and suggest additional packages or renewals. Collaborate with the Counsellor to pitch tailored packages during sessions. Track client satisfaction and report feedback to improve services. Service Delivery Ensure all package services (e.g., toning tables, yoga) are offered consistently. Maintain a clean and safe session area, reporting issues to the Counsellor. Conduct sessions on time and as per SOPs to ensure client satisfaction.
Sales and Client Engagement Handle walk-in enquiries, explain Slimiphy’s services, and close deals (target: 10–15 deals/month). Understand client goals (e.g., weight loss, fitness) and propose tailored packages. Follow up with clients to suggest renewals and track progress on health goals. Branch Operations Management Ensure branch cleanliness, toning table functionality, and daily floor exercise sessions. Conduct daily checks on equipment and report issues to the Facility Manager. Monitor client schedules and ensure timely service delivery. Team Oversight Supervise co-counsellors, therapists, and receptionists to ensure role adherence. Conduct weekly team meetings to align on sales targets and client feedback. Address employee concerns and foster a collaborative work environment. Client Progress Tracking Take client measurements and maintain files with diet and fitness updates. Ensure clients achieve health/weight goals through regular check-ins. Resolve client complaints within 24 hours to maintain satisfaction.
Sales Support Assist the Counsellor in handling walk-in enquiries and closing deals (target: support 5–8 deals/month). Follow up with potential clients to confirm demo bookings or package purchases. Explain Slimiphy’s services and packages to clients, addressing their concerns. Client Scheduling Coordinate client appointments for demos, sessions, and follow-ups using scheduling software. Ensure no scheduling conflicts and communicate changes to clients promptly. Track client attendance and report no-shows to the Counsellor. Branch Management Support Monitor daily branch operations, including cleanliness and equipment functionality. Assist in supervising therapists and receptionists to ensure SOP compliance. Report operational issues (e.g., equipment downtime) to the Counsellor or Facility Manager. Employee Coordination Support the Counsellor in conducting team huddles and relaying daily priorities. Track employee schedules and ensure adequate staffing for client sessions. Escalate employee concerns to the Counsellor for resolution.
Sales Support Assist the Counsellor in handling walk-in enquiries and closing deals (target: support 5–8 deals/month). Follow up with potential clients to confirm demo bookings or package purchases. Explain Slimiphy’s services and packages to clients, addressing their concerns. Client Scheduling Coordinate client appointments for demos, sessions, and follow-ups using scheduling software. Ensure no scheduling conflicts and communicate changes to clients promptly. Track client attendance and report no-shows to the Counsellor. Branch Management Support Monitor daily branch operations, including cleanliness and equipment functionality. Assist in supervising therapists and receptionists to ensure SOP compliance. Report operational issues (e.g., equipment downtime) to the Counsellor or Facility Manager. Employee Coordination Support the Counsellor in conducting team huddles and relaying daily priorities. Track employee schedules and ensure adequate staffing for client sessions. Escalate employee concerns to the Counsellor for resolution.
Sales Support Assist the Counsellor in handling walk-in enquiries and closing deals (target: support 5–8 deals/month). Follow up with potential clients to confirm demo bookings or package purchases. Explain Slimiphy’s services and packages to clients, addressing their concerns. Client Scheduling Coordinate client appointments for demos, sessions, and follow-ups using scheduling software. Ensure no scheduling conflicts and communicate changes to clients promptly. Track client attendance and report no-shows to the Counsellor. Branch Management Support Monitor daily branch operations, including cleanliness and equipment functionality. Assist in supervising therapists and receptionists to ensure SOP compliance. Report operational issues (e.g., equipment downtime) to the Counsellor or Facility Manager. Employee Coordination Support the Counsellor in conducting team huddles and relaying daily priorities. Track employee schedules and ensure adequate staffing for client sessions. Escalate employee concerns to the Counsellor for resolution.
Sales and Client Engagement Handle walk-in enquiries, explain Slimiphy’s services, and close deals (target: 10–15 deals/month). Understand client goals (e.g., weight loss, fitness) and propose tailored packages. Follow up with clients to suggest renewals and track progress on health goals. Branch Operations Management Ensure branch cleanliness, toning table functionality, and daily floor exercise sessions. Conduct daily checks on equipment and report issues to the Facility Manager. Monitor client schedules and ensure timely service delivery. Team Oversight Supervise co-counsellors, therapists, and receptionists to ensure role adherence. Conduct weekly team meetings to align on sales targets and client feedback. Address employee concerns and foster a collaborative work environment. Client Progress Tracking Take client measurements and maintain files with diet and fitness updates. Ensure clients achieve health/weight goals through regular check-ins. Resolve client complaints within 24 hours to maintain satisfaction.
Develop personalized fitness plans and guide clients in achieving their health goals. Demonstrate exercises, monitor progress, and ensure safety during workouts. Motivate clients and provide dietary advice if needed.
Job Description: HR Officer Location: Multi-Branch (Head Office and All 6 Slimiphy Fitness Centres) Reporting To: Chief Executive Officer (Kishan Bhai) Department: Human Resources Employment Type: Full-Time Role Objective: To manage recruitment, onboarding, training, employee records, and branch audits while ensuring compliance with Slimiphy’s policies, fostering a positive workplace, and supporting client-facing staff to deliver exceptional service. Key Responsibilities Recruitment and Screening Screen resumes and conduct initial interviews for roles like therapists and receptionists. Coordinate with branch Counsellors to identify staffing needs monthly. Post job ads on platforms like Indeed and local job boards. Onboarding and Training Conduct onboarding sessions to explain Slimiphy’s policies, culture, and SOPs. Organize role-specific training (e.g., client handling for telecallers, machine use for therapists). Monitor training completion and assess staff readiness within 1 week of joining. Policy Communication Explain Slimiphy’s HR policies (e.g., leave, grooming, code of conduct) to new hires. Address employee queries on policies within 24 hours. Ensure 100% policy compliance through regular checks and audits. Record Management Maintain employee records (joining date, documents, leaves, salary) in HR software. Track client-facing staff performance (e.g., attendance, client feedback) monthly. Update records for staff exits and ensure smooth offboarding. Branch Audits and Compliance Conduct monthly audits of branch operations to ensure adherence to SOPs, grooming standards, and workplace policies. Verify compliance with health, safety, and grooming standards across all branches. Report audit findings to the CEO and collaborate with branch managers to address non-compliance issues. Key Result Areas (KRAs) KRA Key Metric / Goal Recruitment Efficiency Fill 90% of open positions within 2 weeks of posting. Onboarding Completion Ensure 100% of new hires complete onboarding within 3 days. Policy Compliance Achieve 98% compliance with HR policies and SOPs monthly. Record Accuracy Maintain 100% accurate employee records, updated daily. Training Effectiveness Achieve 90% staff satisfaction with training programs (survey-based). Branch Audit Performance Achieve 95%+ compliance in monthly branch SOP and grooming audits. Actionable Steps to Achieve Results Use a standardized screening checklist to evaluate candidates quickly. Schedule onboarding within 24 hours of hiring and follow a structured agenda. Conduct weekly record audits to ensure data accuracy in HR software. Organize monthly training refreshers to reinforce SOPs and client service skills. Hold bi-weekly meetings with Counsellors to align staffing with branch needs. Perform monthly branch audits using a standardized checklist, focusing on SOP adherence, grooming, and safety compliance, and submit reports to the COO within 48 hours. Qualifications Education: Bachelor’s degree in HR, Business Administration, or related field. Skills: Strong organizational and record-keeping skills. Excellent communication and interpersonal skills. Proficiency in HR software and Microsoft Office. Knowledge of labor laws, fitness industry HR practices, and audit processes. Ability to conduct thorough compliance audits and enforce standards.