Client Fitness Support Explain machines, packages, and services included in client plans during sessions. Fill client diaries with diet updates, measurements, and progress notes daily. Answer client queries on fitness, health, or weight loss promptly. Goal Tracking Monitor client progress through weekly check-ins and adjust plans as needed. Encourage clients to stay on track with diet and exercise goals. Celebrate client milestones (e.g., weight loss targets) to boost motivation. Sales Support Identify client needs and suggest additional packages or renewals. Collaborate with the Counsellor to pitch tailored packages during sessions. Track client satisfaction and report feedback to improve services. Service Delivery Ensure all package services (e.g., toning tables, yoga) are offered consistently. Maintain a clean and safe session area, reporting issues to the Counsellor. Conduct sessions on time and as per SOPs to ensure client satisfaction.
Sales and Client Engagement Handle walk-in enquiries, explain Slimiphy’s services, and close deals (target: 10–15 deals/month). Understand client goals (e.g., weight loss, fitness) and propose tailored packages. Follow up with clients to suggest renewals and track progress on health goals. Branch Operations Management Ensure branch cleanliness, toning table functionality, and daily floor exercise sessions. Conduct daily checks on equipment and report issues to the Facility Manager. Monitor client schedules and ensure timely service delivery. Team Oversight Supervise co-counsellors, therapists, and receptionists to ensure role adherence. Conduct weekly team meetings to align on sales targets and client feedback. Address employee concerns and foster a collaborative work environment. Client Progress Tracking Take client measurements and maintain files with diet and fitness updates. Ensure clients achieve health/weight goals through regular check-ins. Resolve client complaints within 24 hours to maintain satisfaction.
Sales Support Assist the Counsellor in handling walk-in enquiries and closing deals (target: support 5–8 deals/month). Follow up with potential clients to confirm demo bookings or package purchases. Explain Slimiphy’s services and packages to clients, addressing their concerns. Client Scheduling Coordinate client appointments for demos, sessions, and follow-ups using scheduling software. Ensure no scheduling conflicts and communicate changes to clients promptly. Track client attendance and report no-shows to the Counsellor. Branch Management Support Monitor daily branch operations, including cleanliness and equipment functionality. Assist in supervising therapists and receptionists to ensure SOP compliance. Report operational issues (e.g., equipment downtime) to the Counsellor or Facility Manager. Employee Coordination Support the Counsellor in conducting team huddles and relaying daily priorities. Track employee schedules and ensure adequate staffing for client sessions. Escalate employee concerns to the Counsellor for resolution.
Sales Support Assist the Counsellor in handling walk-in enquiries and closing deals (target: support 5–8 deals/month). Follow up with potential clients to confirm demo bookings or package purchases. Explain Slimiphy’s services and packages to clients, addressing their concerns. Client Scheduling Coordinate client appointments for demos, sessions, and follow-ups using scheduling software. Ensure no scheduling conflicts and communicate changes to clients promptly. Track client attendance and report no-shows to the Counsellor. Branch Management Support Monitor daily branch operations, including cleanliness and equipment functionality. Assist in supervising therapists and receptionists to ensure SOP compliance. Report operational issues (e.g., equipment downtime) to the Counsellor or Facility Manager. Employee Coordination Support the Counsellor in conducting team huddles and relaying daily priorities. Track employee schedules and ensure adequate staffing for client sessions. Escalate employee concerns to the Counsellor for resolution.
Sales Support Assist the Counsellor in handling walk-in enquiries and closing deals (target: support 5–8 deals/month). Follow up with potential clients to confirm demo bookings or package purchases. Explain Slimiphy’s services and packages to clients, addressing their concerns. Client Scheduling Coordinate client appointments for demos, sessions, and follow-ups using scheduling software. Ensure no scheduling conflicts and communicate changes to clients promptly. Track client attendance and report no-shows to the Counsellor. Branch Management Support Monitor daily branch operations, including cleanliness and equipment functionality. Assist in supervising therapists and receptionists to ensure SOP compliance. Report operational issues (e.g., equipment downtime) to the Counsellor or Facility Manager. Employee Coordination Support the Counsellor in conducting team huddles and relaying daily priorities. Track employee schedules and ensure adequate staffing for client sessions. Escalate employee concerns to the Counsellor for resolution.
Sales and Client Engagement Handle walk-in enquiries, explain Slimiphy’s services, and close deals (target: 10–15 deals/month). Understand client goals (e.g., weight loss, fitness) and propose tailored packages. Follow up with clients to suggest renewals and track progress on health goals. Branch Operations Management Ensure branch cleanliness, toning table functionality, and daily floor exercise sessions. Conduct daily checks on equipment and report issues to the Facility Manager. Monitor client schedules and ensure timely service delivery. Team Oversight Supervise co-counsellors, therapists, and receptionists to ensure role adherence. Conduct weekly team meetings to align on sales targets and client feedback. Address employee concerns and foster a collaborative work environment. Client Progress Tracking Take client measurements and maintain files with diet and fitness updates. Ensure clients achieve health/weight goals through regular check-ins. Resolve client complaints within 24 hours to maintain satisfaction.