Receptionist cum Customer care executive

Job Summary:

We are looking for a professional and courteous Receptionist cum Customer Care Executive to be the first point of contact for our company. This role requires excellent communication skills, a customer-centric attitude, and the ability to handle a variety of administrative and customer support responsibilities efficiently.

Key Responsibilities:

Front Desk Management

• Greet and welcome visitors with a positive, helpful attitude
• Manage incoming and outgoing calls in a professional manner
• Handle inquiries and direct calls to the appropriate departments
• Maintain the reception area to ensure it is tidy and presentable

Customer Care

• Address customer inquiries, complaints, and feedback via phone, email, or in-person
• Provide accurate information about products/services
• Follow up with customers to ensure satisfaction and resolve issues
• Maintain customer records and update contact details

Administrative Support

• Schedule appointments and manage meeting room bookings
• Handle incoming/outgoing mail and courier services
• Support basic clerical duties such as filing, data entry, and document handling
• Coordinate with other departments for smooth internal communication

Required Skills & Qualifications:

• Bachelor's degree or diploma in any discipline
• Proven experience as a receptionist, front desk officer, or customer service executive (1 - 2 year preffered)
• Proficient in MS Office (Word, Excel, Outlook)
• Strong verbal and written communication skills
• Professional appearance and a pleasant demeanor
• Ability to multitask and manage time effectively
• Knowledge of customer relationship management (CRM) tools is a plus

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

• Day shift

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person