Receptionist cum Customer care executive

You are seeking a professional and courteous Receptionist cum Customer Care Executive to serve as the initial point of contact for the organization. This role necessitates exceptional communication abilities, a customer-centric mindset, and proficiency in managing various administrative and customer support tasks efficiently. Your responsibilities will include managing the front desk by warmly greeting and assisting visitors, handling incoming and outgoing calls in a professional manner, addressing inquiries, and directing calls to the appropriate departments. Additionally, you will be responsible for maintaining a tidy and presentable reception area. In terms of customer care, you will be expected to respond to customer inquiries, complaints, and feedback via phone, email, or in-person interactions. Providing accurate information about products/services, following up with customers to ensure satisfaction, resolving issues, and updating customer records will be crucial aspects of your role. Furthermore, you will support administrative functions by scheduling appointments, managing meeting room bookings, handling incoming/outgoing mail and courier services, and assisting with basic clerical duties such as filing, data entry, and document management. Effective coordination with other departments to facilitate smooth internal communication is also essential. To excel in this position, you should possess a Bachelor's degree or diploma in any discipline and have prior experience as a receptionist, front desk officer, or customer service executive (1 - 2 years preferred). Proficiency in MS Office applications (Word, Excel, Outlook), strong verbal and written communication skills, a professional demeanor, and the ability to multitask and manage time efficiently are key requirements. Familiarity with customer relationship management (CRM) tools would be advantageous. This is a full-time role with a day shift schedule, and proficiency in Hindi and English is preferred. The work location will be in person. If you believe you meet the qualifications and are eager to take on these responsibilities, we look forward to considering your application for this role.,