RCM - Quality Manager

7 - 12 years

8 - 10 Lacs

Posted:3 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Qualifications / Eligibility :

  • Graduate in any discipline
  • US Healthcare background with Experience into Revenue Cycle Management preferred with expertise in at least two functions (AR, Eligibility and Benefits Verification, Authorization, Payment Postings, Billing)
  • Trained / Certified Lean Six Sigma Green Belt / Black Belt
  • Minimum 2 years in the team management role
  • Working knowledge of 7 QC tools and FMEA / Risk assessment

Roles and Responsibilities:

  • Manage a team of 15-18 Quality Experts
  • Enable business to deliver high quality and faster outcomes and maintain the quality SLAs
  • Adhere to quality framework and ensure timely completion of audits, reports and analysis
  • Identify and lead Lead Lean Six Sigma / Continuous Improvement projects
  • Drive Ideation to invite potential ideas for improvement
  • Help team achieve core deliverables (PKTs, Audits, Team Meetings, etc)
  • Drive internal and client calibrations
  • Manitan and present / discuss process and business performance dashboard with internal and external stakeholders including but not limited to senior management
  • Perform end to end business diagnostic analysis to dissect to identify potential risks, gaps and areas of improvement
  • Work with cross functions (Operation, Training and others) to make action plans and drive the same to achieve better results
  • Plan and coordinate for resource planning and QA framework execution
  • Initiate and execute remediation plans resulting in better business performance

Key Skills:

  • Effective Coaching and feedback skills
  • Ability to identify, analyze opportunities in End to End Process, propose improvement actions and execute as required
  • Ability to analyze data / information and derive insights
  • Strong report management skills
  • Skills in numerical and statistical analysis

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