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RCM Customer Service Agent

Allscripts(India) LLP, ultimately a subsidiary of Altera Digital Health Inc.,[Altera India]

3 - 5 years

5 - 9 Lacs

Pune

Posted:2 weeks ago| Platform:

Apply

Skills Required

Usage Customer Service Agent Analytical Finance Billing Voice support Customer support Customer service microsoft US healthcare

Work Mode

Work from Office

Job Type

Full Time

Job Description

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Veradigm

For more information, please explore Veradigm.com .

What will your job look like:

Main Duties:

Strong customer service skills; answering client calls; prompt return and follow up to all interactions; prompt response to requests for information, both internally and externally Prepares charges for off shore operations and answers and resolves questions.
Complete chargers and/or resolve charge and payment inquires for off-shore vendors.
- Willingness to work in IST night shifts for US Voice support
- Strong communication and customer support skills
- Experience in handing inbound calls for US healthcare customers.
- Knowledge of US Healthcare with focus on Patient Billing.
- US healthcare voice support (Inbound) experience.

An Ideal Candidate will have:

Technical:
Extensive knowledge on use of email, search engine, Internet; ability to effectively use payer websites and Laserfiche; knowledge and use of Microsoft Products: Outlook, Word, Excel. Preferred experience with various billing systems, such as NextGen, Pro and Allscripts.

Personal:
Strong written, oral, and interpersonal communication skills; Ability to present ideas in business-friendly and user-friendly language; Highly self-motivated, self-directed, and attentive to detail; team-oriented, collaborative; ability to effectively prioritize and execute tasks in a high-pressure environment.

Communication:
Ability to read, analyze and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints from employees and clients. Ability to speak clearly and to make effective and persuasive arguments and presentations.

Math Reasoning:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to use critical thinking skills to apply principles of logic and analytical thinking to practical problems.

Academic

Qualifications:

High School Diploma or GED
3-5 years of experience in same/related field

Work Arrangements: Work from Pune Office (US Shift - 7:30 PM IST to 4:30AM IST)

Benefits

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.

Quarterly Company-Wide Recharge Days
Flexible Work Environment (Remote/Hybrid Options)
Peer-based incentive Cheer awards
All in to Win bonus Program
Tuition Reimbursement Program

To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -

https: / / veradigm.com / about-veradigm / careers / benefits /

https: / / veradigm.com / about-veradigm / careers / culture /

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

Thank you for reviewing this opportunity! Does this look like a great match for your skill setIf so, please scroll down and tell us more about yourself!

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Allscripts(India) LLP, ultimately a subsidiary of Altera Digital Health Inc.,[Altera India]

Healthcare Technology

Bangalore

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Personal Settings

RCM Customer Service Agent

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Veradigm

What will your job look like:

Main Duties:

Technical:

Personal:

Communication:

Math Reasoning:

Academic

Qualifications:

Work Arrangements: Work from Pune Office (US Shift - 7:30 PM IST to 4:30AM IST)

More Jobs at Allscripts(India) LLP, ultimately a subsidiary of Altera Digital Health Inc.,[Altera India]