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Queue Manager / Ticket Controller

0 years

0 Lacs

pune/pimpri-chinchwad area

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

controller networks technology service collaboration support communication troubleshooting reports management tracking prioritization analyze reporting analytics

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

VIS Networks (Voice Infrastructure Services) is dedicated to shaping the future of technology services with flexible and efficient delivery models that cater to evolving client needs. By bridging gaps in service delivery, we aim to ensure investment protection, cost-effective solutions, and prompt fulfillment of client requirements. Our team excels in supplying, implementing, and managing customer infrastructure through tested delivery frameworks, designing tailored solutions, and achieving measurable business outcomes. Additionally, we develop and provide business-enhancing applications in collaboration with our partners and customers.

Role Description

This is a full-time, on-site role located in the Pune/Pimpri-Chinchwad area for a Queue Manager / Ticket Controller. In this role, you will manage, prioritize, and allocate support tickets efficiently to ensure timely resolution of customer issues. You will oversee the ticketing system, monitor the progress of active tickets, and collaborate with support teams to adhere to service level agreements (SLAs). Communication with clients for updates, troubleshooting assistance, and follow-ups will also be a key responsibility, along with preparing reports on ticket statuses and identifying areas for process improvement.

Qualifications

  • Experience in queue management, ticket tracking, and prioritization within support systems
  • Strong communication and interpersonal skills for effectively liaising with clients and teams
  • Ability to analyze and improve ticketing workflows to enhance operational efficiency
  • Familiarity with IT support tools, ticketing platforms, and Service Level Agreement (SLA) compliance
  • Problem-solving, organizational skills, and attention to detail
  • Proficiency in basic reporting and analytics to track ticket trends and performance
  • Prior experience in customer support, IT management, or a related field is a plus
  • Bachelor’s degree in IT, Computer Science, or a related discipline is preferred

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Queue Manager / Ticket Controller

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