Quality Service Specialist, EU
:
Location:
Bengaluru, KA, IN, 560034
Company:
Actylis
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0pt> Actylis is a global solutions provider with over 75 years of experience, specializing in streamlining the management of critical ingredients and raw materials for our business partners
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0pt> We offer both sourcing and manufacturing solutions tailored to meet diverse and evolving needs, ensuring a reliable, agile, and secure supply network
Our commitment to customization allows us to create flexible solutions, whether it s a unique specification, custom packaging, or tailored logistics strategies
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0pt> With deep expertise in quality and regulatory compliance, sourcing and logistics management, analytical services, and RD support, we reduce complexities and mitigate risks, empowering our partners to focus on growing their business
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0pt> In furtherance of that goal, Actylis is seeking new members of the team
This expansion, coupled with a comprehensive benefits package, and opportunities for challenge and growth, make Actylis the ideal place to work and thrive We hope you ll consider joining us!
Position summary:
The Quality Service Specialist primarily supports commercial and customer quality document requests Key Responsibilities:
Develop Goals and Motivations for Excellence in Quality Support Services:
- Place the interests of the Commercial Team and the Customer first; our success depends on their success
- Be highly responsive and timely to the Commercial Team and Customer Key Accounts
- Meet deadlines; communicate status and delays to the Team and customers proactively
- Pursue an unrelenting quest for quality; use speed and simplicity to achieve goals
- Communicate pleasantly and effectively
- Demonstrate professional etiquette and courtesy when interfacing with customers
- Conduct oneself with the highest level of integrity and business ethics
- Commit to teamwork; seek out and use the ideas and skills of all colleagues
- Reach for the highest standards of performance; show a passion for winning
Commercial Team Support Function:
- Curate any and all Commercial Team and direct Customer Requests
- Process information received from Commercial Team personnel via SFDC or the shared email inbox
- Manage and prioritize information to ensure timely delivery as per the established SLAs
- Organize and maintain documentation received in the Quality sharepoint and/or MasterControl and conduct follow-up, as applicable
- Liaise with internal and external stakeholders to resolve customer requests
- Complies with and adheres to all regulatory compliance areas, policies and procedures
- Identifies and implements best practices in Quality Services
- Keep all document logs and SFDC task queue up-to-
- Review weekly tasks and responsibilities with direct supervisor
- Coordinate the review and signature of CDA/NDAs and QAAs
- Coordinate the completion of customer questionnaires, declarations and statements
- Update Actylis Statements, Declaration and documents including but not limited to: TSE/BSE, Elemental Impurities, Residual Solvents, GMO, Allergens, Melamine, Prop 65, etc
- Respond to Product Information Requests including but not limited to: Specifications, Typical COAs, Certificate of Origin, Test Methods, Shelf-Life Letter, Manufacturer and Supply Chain Information, Packaging Specification/Information, Storage Conditions Statement, Stability Statement, Stability Data, Example Label, etc
- Manage product Information packages based on ICH and/or IPEC guidelines
- Act as liaison in organizing the timing and set-up of customer audits
Qualifications Experience:
Bachelor s degree in science (Chemistry)or related field
Minimum of 2-4 years of experience in Pharma industry
Functional/Technical Competencies Skillsets
- Quality Systems knowledge (ISO and GMP)
- Proficiency in quality management systems and auditing techniques
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to read, understand and apply complex instructions/regulations
- Ability to work independently and as part of a team
SUPERVISORY RESPONSIBILITIES:
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Actylis is an Equal Opportunity Employer
Actylis does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law All employment is decided based on qualifications, merit, and business need
