Quality & Process Manager

Job Description

Key Responsibilities 1. Analysing all the functions/jobs/activities of Card Business identifying the challenges and setting up process, procedures, and controls for each function/job/activity. 2. Collaborate with technical associates, manufacturing/production team, management, suppliers, and customers identify the problems / process challenges conduct scientific analysis using established process development, QC and problem-solving technique and implement process development. 3. Study the production identify different wastages, monitor, and introduce effective control measures to reduce the wastage of raw materials and rejection of finished goods. Ensure optimum utilization of various resources. 4. Introduce technological solutions/Automation of process to increase the efficiency and productivity. 5. Coordinate with machine shop and maintenance department about various projects requirements and in installation of equipment, calibration of equipment's and preventive maintenance. 6. Develop the culture of Quality & Process improvements through 5S & Kaizen activities and thereby focus on cost reduction, improve efficiency and productivity. 7. Support the operations/Business in resolution of customer complaints by conducting RCA/using QC tools & techniques. Introduce the control measures to avoid the recurrence of the similar issues in future and focus on improving customer satisfaction index. 8. Coordinate with R&D for new product development, product testing and Scheme approval for all the new products. 9. Coordinate with the product development and marketing team to understand the changing requirements of customer/market and support R&D/Product Team to deliver sustainable products. 10. Prepare the Process Training Material for each process, train the new joiners in their respective process and development them to fit into the requirements of the role. 11. Strictly abide by the ISMS, IBA, Rupay, VISA, MASTER CARD, Intergraf requirements & align the process, Security, and safety standards to the certification standards. Skills Required 1. Domain Expertise 2. Skill to implement Process, production & QC techniques. 3. Manpower management 4. Interpersonal Skills 5. Team Coordination and Teamwork 6. Data Analytics & Decision making 7. Drafting & Email writing Technical/Functional Proficiency Required 1. Awareness of different Standards 2. SAP/Database Management 3. Computer proficiency