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Quality - Manager - L3

Quality - Manager - L3

Kotak Life Insurance

4 - 6 years

8 - 10 Lacs

Mumbai

Posted:1 day ago| Platform:

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Skills Required

Quality management Product quality customer service training life insurance

Work Mode

Work from Office

Job Type

Full Time

Job Description

OBJECTIVE OF THE ROLE To conduct structured training programs for in CSD vertical on products, processes & systems. KEY RESPONSIBILITIES - To conduct New hire training - To conduct training on New products - Publish Training reports / Dashboards - Conduct need based Refresher Training - Conduct Product Knowledge Test - Analyse data for trends/ Understand process gaps and develop capabilities to reduce performance variations and suggest need based trainings - Undertake calibrations to ensure there is minimum variations and all are at par in terms of product/ process knowledge. - Driving OJT phase for New Joiners/Hand holding - Stakeholder Management REQUIRED QUALIFICATION AND SKILLS Qualification + Certifications (If any): Graduates from any stream with background in customer service /Sales driven process (with at least 2-3 years of experience) Life Insurance industry only Should have expertise in life insurance, Communication, and presentation Skills Fluent in English & Hindi

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Kotak Life Insurance

www.kotaklife.com

Insurance

Jaipur

4000+ Employees

493 Jobs

Key People

Mahesh Balasubramanian

Managing Director & CEO
Kavitha Kamath

Executive Vice President

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Quality - Manager - L3

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Quality - Manager - L3

Experience & Salary

Skills Required

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Job Description

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