Job
Description
About The Role
Project Role :Quality Engineering Architect (Test Arch
Project Role Description :Develop end-to-end testing architectures using new and innovative testing products and solutions. Provide technical leadership and strategic direction in quality engineering.
Must have skills :Cloud Contact Center Implementation
Good to have skills :NA
Minimum 3 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:We are seeking a highly skilled Senior Test Engineer with a strong background in Contact Center technology including IVR, CTI, ACD, and Telephony platforms. The ideal candidate will have hands-on experience testing voice and omnichannel solutions, chat, email, SMS, bot interactions and validating complex call flows and backend integrations
Project Role Description - As a Senior Test Engineer, your role will involve validating contact center applications , including agent desktops, dialers, WFM systems, and CRM integrations. You will work closely with cross-functional teams to ensure seamless voice experiences for end users. Roles & Responsibilities:Analyze requirements and create detailed test cases, and scripts for Contact Center applications.Perform end-to-end testing of IVR flows, CTI integrations, SIP/VoIP connectivity, and agent desktop tools.Validate call routing, screen pops, and CTI functionality.Coordinate with DevOps and QA automation teams for CI/CD integration.Report, track, and manage defectsCoordinate with cross-functional teams for UAT, defect triage, and production validationWork closely with product and development teams to ensure functional and non-functional requirements are met.Own test documentation and status reporting for QA cyclesMentor junior testers and ensure QA best practicesParticipate in release readiness and production validations Professional & Technical Skills:
4 to 6 years in software testing with at least 3+ years in Contact Center testing on enterprise contact center environments (like Genesys Cloud CX, Sprinklr, and cloud environments (AWS, Google Cloud)).In-depth understanding of Contact Center operations, call flows, and routing logicProficient in testing IVR systems, automatic call distribution (ACD), agent workflows, and call transfer scenarios.Experience with API testing, integrations, and end-to-end system testing.Excellent communication and stakeholder interaction skillsAbility to mentor junior testers and lead small QA teamsStrong documentation, reporting, and analytical skills- Mandatory Skills.1.Strong experience in Contact Center Testing2.Test Case Design, Execution, and Defect Management3.Experience in Agile/Scrum environments4.Experience withtest data setup and environment validationfor contact center platforms5.Familiarity withtest case traceabilityto requirements and defect lifecycle management-Must have skills - Contact Centre testing- Good To Have Skills1.Good knowledge of Cloud Contact Center platforms (e.g., Amazon Connect, Genesys Cloud, Sprinklr)2.Automated Testing Tools for Voice (e.g., Cyara, Empirix, Hammer)3.Familiarity with call recording, screen recording, and workforce management tools4.Exposure toperformance testingfor voice and chat channels5.Experience withcompliance testing(e.g., PCI DSS, GDPR) in contact center environments
Additional Information:- The candidate should have 46 years in software testing with minimum 4 years of experience is required- Bachelors degree in Computer Science, IT, Engineering, or related field, or equivalent experience.- A 15 years full time education is required. Qualification 15 years full time education
