Quality Control Specialist-English

Job Title: Quality Control Specialist – English

Locations: Indore

Experience Required: 2 – 5 years

Working Hours:

• Shift Timing: 5:00 PM to 2:00 AM
• Flexibility to work in the specified time zone is required.

Job Description:

We are seeking a Quality Assurance & Quality Control Specialist – English to ensure both high-quality communication in phone calls and accurate functionality in software products. The ideal candidate will maintain linguistic accuracy, tone, compliance, and product performance standards across the organization.

Key Responsibilities:

• Perform quality assurance checks on phone calls in English to ensure accuracy, professionalism, and adherence to guidelines.
• Identify and document errors or inconsistencies in language, tone, content, or process.
• Provide detailed feedback to teams and track improvements over time.
• Maintain and update call quality metrics, reports, and related documentation.
• Execute manual test cases for web and mobile applications to detect defects.
• Document bugs with clear reproduction steps, expected vs. actual results, and severity levels.
• Verify fixes, retest features, and ensure products meet quality standards before release.
• Collaborate with developers, designers, product managers, and operations teams to drive overall quality improvements.
• Maintain testing documentation, track issues, and follow established QA processes.

Required Qualifications:

• Bachelor’s degree in any relevant field (preferred).
• Native or near-native proficiency in English (spoken and written).
• Prior experience in call quality assessment and/or manual QA testing.
• Internationally recognized English language certification(s) will be a plus (e.g., IELTS, TOEFL, Cambridge English).
• Knowledge of QA methodologies, tools, and defect tracking systems (e.g., Jira, TestRail).
• Strong understanding of SDLC, STLC, and defect life cycle.
• Hands-on experience with functional, regression, integration, and user acceptance testing (UAT).
• Ability to write, maintain, and execute manual test cases.
• Familiarity with cross-browser and cross-platform testing.
• Strong attention to detail, analytical skills, and problem-solving abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.

About Company:

Five Exceptions Software Solutions Private Limited is an offshore software development company run by a 15+ year experience team. We are a software development team with extensive experience in developing amazing products, websites, and mobile apps. The company has expertise in different technology spectrums. We provide a better work environment to grow technically and professionally.

For more info, please visit our website: https://5exceptions.com/

Interested Candidates can share their CV through email ID - recruitment@5exceptions.com
or you can share Via WhatsApp - 6269463379/ 9329796665 /7780322967

Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹600,000.00 per year

Benefits:

• Health insurance
• Internet reimbursement
• Life insurance
• Provident Fund
• Work from home

Ability to commute/relocate:

• New Palasia, Indore, Madhya Pradesh: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Quality assurance: 2 years (Preferred)

Language:

• English (Preferred)

Location:

• New Palasia, Indore, Madhya Pradesh (Preferred)

Work Location: In person