Quality Control - Operations Analyst

As a Loan Servicing Specialist Operations Analyst, you play a vital role within our Loans group, contributing to the seamless functioning and success of our financial services. Your responsibilities include adhering to established QUALITY & QUANTITY SLAs, ensuring compliance with process-related policies, and supporting the secondary trading desk with trade booking and settlements. You will liaise with bank departments, external contacts, and follow up with agents or customers for any missing notifications in a timely manner. Additionally, you will serve as the Subject Matter Expert (SME) and the first internal point of contact for process-related queries, act as the first point of escalation for customer issues, and identify process changes to enhance productivity and efficiency. Your role involves completing all funding within the SLA on the same day and contributing to process improvements. To excel in this role, you should hold a bachelor's degree in finance or a related field, or possess equivalent work experience. A minimum of 2 years of experience in the financial services industry with a proven track record of delivery is required. You should have a solid understanding of business financial statements, cash flow capacity, and loans across various industries, as well as strong research, analytical, and comprehension skills to analyze large data sets. Effective communication, time management, and prioritization skills are essential for achieving business objectives. You should be able to manage clients effectively, build partnerships, lead while engaging multiple stakeholders, and work independently on multiple assignments. Building relationships with clients, internal partners, and peers, recognizing and escalating issues promptly, and applying analytical thinking and problem-solving skills effectively are preferred capabilities. In this role, you will have the opportunity to develop domain knowledge, enhance your interpersonal and communication skills, and understand the product lifecycle and area product management thoroughly. Join us to be an integral part of our dynamic and collaborative environment, where you can make a significant impact and contribute to our team's success.,