Quality Control - Operations Analyst

As a Loan Servicing Specialist Operations Analyst, you play a vital role within our Loans group, contributing to the seamless functioning and success of our financial services. You will adhere to established QUALITY & QUANTITY SLAs consistently and ensure 100% compliance with process-related policies, guidelines, and controls. Supporting the secondary trading desk with trade booking and settlements, you will liaise with various bank departments and external contacts, including Borrowers and Trustees. Timely follow-ups with agents or customers for any missing notifications will be part of your responsibilities, along with completing all funding within the SLA on the same day. You will serve as the subject matter expert and primary internal point of contact for process-related queries and clarifications, as well as the first point of escalation for process-related issues from customers. Identifying changes to processes to enhance productivity and efficiency will also be a key aspect of your role. To qualify for this position, you must hold a bachelor's degree in finance or a related field, or possess equivalent work experience. A minimum of 2 years of experience in the financial services industry with a proven track record of delivery is required. Understanding business financial statements, cash flow capacity, and loans across various industries is essential. You should exhibit strong research, analytical, and comprehension skills to analyze large data sets. Effective client management, partnership building, and leadership skills are crucial for engaging multiple stakeholders. Utilizing effective time management and prioritization skills to achieve business objectives is expected, along with strong communication skills for working independently on multiple assignments. Preferred qualifications include the ability to build relationships with clients, internal partners, and peers effectively. Recognizing issues or problems that need prompt escalation and developing domain learning are also valued skills. Applying analytical thinking, problem-solving skills, understanding the product lifecycle, and product management area thoroughly will further strengthen your role as a Loan Servicing Specialist Operations Analyst.,