Quality Control Executive Inside Sales

As a Quality Control Specialist at Frido, you will play a crucial role in ensuring sales effectiveness and maintaining quality standards. Your responsibilities will include: - Call & Chat Monitoring: Listen to and evaluate sales calls, chats, and email interactions to ensure adherence to quality standards and sales effectiveness. - Process Optimization: Identify gaps in the sales pitch, objection handling, and closing techniques to streamline workflows and enhance conversions. - Training & Coaching: Provide feedback and training to Inside Sales representatives to improve communication skills, product knowledge, and customer engagement. - Quality Assurance: Develop and maintain quality scorecards to track and measure sales agent performance, ensuring consistent customer experience. - Data & Insights: Analyze key sales metrics, customer feedback, and quality trends to provide actionable recommendations to the management. - Compliance & Standards: Ensure adherence to company policies, industry regulations, and best practices in sales communication. - Collaboration: Work closely with the Inside Sales team, Customer Support, and Operations to align quality objectives with business goals. To excel in this role, you should meet the following requirements: - Experience: Minimum 2 years in a Quality Control / Sales Quality Assurance role within Inside Sales, BPO, or D2C industries. - Communication Skills: Strong listening, verbal, and written communication skills with a keen ear for detail. - Sales Understanding: Knowledge of sales processes, lead nurturing, and customer interaction strategies. - Analytical Ability: Proficiency in tracking performance metrics, analyzing trends, and generating reports. - Tech-Savvy: Familiarity with CRM tools (e.g., Salesforce, HubSpot, Zoho), call monitoring software, and quality assessment frameworks. If you are looking to be part of a team that values quality, innovation, and continuous improvement, Frido welcomes your immediate application.,