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Quality CC - Pune

2 - 6 years

2 - 5 Lacs

Pune

Posted:2 months ago| Platform: Naukri logo

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Skills Required

cc quality audit root cause analysis process audit process quality project management gap analysis business analysis user stories impact analysis rca brd uml quality assurance frd agile requirement analysis sdlc jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

? Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.

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Information Technology & Services

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