Quality Auditor

We are urgently hiring Quality Analyst for our leading real estate company at CBD Belapur, Navi Mumbai.

Exp- Min 1 year of experience in Quality Assurance, preferably in Customer Service, Sales, or Real Estate

Not considering the candidates from Lab, Engineering, IT, etc.

Education Qualification:

• Bachelor's degree in any discipline or equivalent work experience.

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• Responsibilities

As a Quality Analyst / Senior Quality Analyst, you will be responsible for ensuring that every client interaction, process, and deliverable meets our high-quality standards. This includes conducting audits, analysing performance metrics, identifying improvement opportunities, and collaborating with teams to implement best practices.
Given our rapidly expanding operations, increasing new hire batches, and ad-hoc project requirements, this role demands a professional who can manage both routine QA activities and unplanned quality initiatives with equal focus.

• Audit & Evaluation
• o Conduct audits across calls, emails, chats, CRM transactions, and other channels to ensure adherence to standards
• o Identify gaps, non-compliance, and opportunities for improvement.
• Process Improvement

o Drive root cause analysis (RCA) and corrective action planning.

o Recommend process enhancements to boost efficiency and service quality.

• Feedback & Coaching

o Provide constructive feedback and coaching to teams for skill and compliance improvement.

o Support calibration sessions to maintain scoring consistency.

o Generate reports, dashboards, and insights on quality metrics.

o Track performance trends and present actionable insights to stakeholders.

o Assist in SOP creation, updates, and implementation.

o Manage additional audit assignments linked to new hire batches and operational expansions.

• Reporting & Analytics
• Special Projects & Ad-hoc Activities

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Education and Experience:

• Proven ability to conduct audits and provide actionable feedback.
• Proficiency in MS Excel, PowerPoint, and reporting tools.
• Strong analytical, communication, and interpersonal skills.
• Ability to adapt to changing priorities and manage multiple projects simultaneously.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹600,000.00 per year

Application Question(s):

• How much years of experience you have into handling Quality Audits?
• Did you draft SOP's?

Work Location: In person