Quality Auditor

We are hiring for Quality Auditor

Qualification- Graduation

Experience- 2 to 5 year

Language-Kannada,Hindi,English

Package- 25k to 50k

Work time- 9:30 to 6:30

Working Days- 6 days

Age- below 35

Location- Hsr, Bangalore

Job role-

Auditing calls & provide timely feedback.
 Should have knowledge in providing feedback & call calibration, monitoring and livefeedback. Conduct call audits as per the guidelines of the business. Preparing audit dashboards & reports. Provide regular feedback and coaching based on the performance, Coach outliers on a oneon-one basis, and give feedback to the Team Leader/Manager whenever it's required. Perform quality assurance on defined samples of cases per, day / week / month. Participate in and lead team discussions on the calibration of findings and build consensus. Track and review Quality Assurance observations. Trigger point for process improvements. Foster a culture of collaboration and information sharing for efficient execution build strongrelationships with internal clients. Ensure risks & issues are escalated appropriately within the governance structure. Comfortable in Auditing and solving client Escalations. Strong organizational skills and attention to detail with the ability to multitask. Analytical mindset and familiarity with statistical analysis and quality assurancemethodologies. The ability to analyze data, problem solve, perform root cause analysis, and proposesolutions.

HR Divya

Contact no- 9364678641

Job Type: Full-time

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person