Quality Audit - SP

You are a Quality Auditor with over 3 years of experience in the service industry (KPO/BPO), responsible for supporting audit and process improvement activities. Your role includes conducting quality audits, preparing reports, performing root cause analysis (RCA), and suggesting process enhancements to elevate service quality. You are expected to possess strong analytical and communication skills, along with the ability to thrive in a fast-paced work environment. Key Responsibilities: - Conduct quality audits and prepare detailed reports - Perform root cause analysis (RCA) to identify underlying issues - Recommend and implement process improvements in service operations - Utilize excellent communication and problem-solving skills effectively Qualifications Required: - Minimum 3 years of experience in the service industry (KPO/BPO) - Proficiency in English and Punjabi languages - Strong background in audit reporting and root cause analysis - Ability to work in a general shift schedule The company details were not provided in the job description.,