Job
Description
About Company We are global IT and Security Services company with offices in US, Canada and India specializing in Managed services, Cloud services and Security Services. Our clients are small to medium size companies in US, Canada and Europe. The Sales Development Representative (Inside) position is a key sales role responsible for executing sales and business development strategies for Flexis. Learn more about us at www.flexisit.com 24/7 NOC, SOC as a Service and Help Desk Services | Flexis Boost your business with Flexis' integrated NOC, SOC, and Help Desk solutions. 24/7 monitoring, cloud support, and dedicated teams to meet your needs. Greetings! Position Overview We are looking QA-IT position. Shift: 24*7 Work Location: Office (Delhi) Position Summary We are seeking a meticulous and detail-oriented Quality Assurance Specialist to join our team. This role is crucial in ensuring the accuracy, completeness, and overall quality of our service ticket management within ConnectWise PSA. The ideal candidate will possess a strong understanding of IT service delivery processes and a keen eye for identifying discrepancies and areas for improvement. This position involves a systematic review of completed service tickets to ensure adherence to our documentation, billing, and technical standards. Key Responsibilities Issue Identification and Categorization of service Desk tickets Thoroughly review ticket notes to identify and flag primary problem as per check list Confirm that all relevant configurations (e.g., Service Config for new users/licenses, Workstations Config, Email Config, Application Config, Remote Access etc) Verify that all communication with customers and vendors is thoroughly documented. Assess internal notes for accuracy, descriptiveness, and detail regarding issues resolved and their root causes. Qualifications And Skills Proven experience in a quality assurance or technical support role Strong familiarity with ConnectWise PSA or similar Professional Services Automation, CRM or Ticketing tools. Exceptional attention to detail and organizational skills. Excellent written and verbal communication skills. Ability to understand and interpret technical information and service ticket notes. Proficient in identifying discrepancies and ensuring adherence to established processes. Strong problem-solving skills and the ability to work independently. Understanding of IT infrastructure, including workstations, email systems, software applications, and remote access technologies is a plus. Experience with IT billing processes and agreement management is desirable. Skills: it infrastructure knowledge,quality assurance,crm,problem-solving,organizational skills,written communication,connectwise psa,communication,adherence,attention to detail,it infrastructure,technical support,helpdesk,verbal communication,connectwise,it Show more Show less
